Changing how we capture customs information

From 27 May 2019, our Post Office staff will be capturing a digital record of the customs information provided over the counter for parcels being sent to China.

This is a response to legislation passed by China, requiring that this information is received digitally in advance of parcels entering the country.

The legislation—similar to the Synthetic Trafficking and Overdose Prevention (STOP) Act in the United States—aims to help Customs with border protection.

What happens at the Post Office counter

For us to send customs information to China in advance, we first need to enter it into our system at the Post Office counter. That means typing in the details you’ve filled out on your paper customs form.

It’ll take a couple of minutes, then we’ll send your customs information on its way—ahead of your parcel.

We’ve been using the same process for US-bound parcels since February.

At this stage, it only applies to these 2 countries. But we’re expecting more countries to mandate Electronic Advance Data—as it’s known—in the coming years.

Got questions?

Ask us at the Post Office, or give us a call on 13 POST (13 7678).

To find out how we protect your personal information, read our privacy policy.

You’ll find more information about the legislation at China’s Customs website (Chinese language only).