Most of our Post Offices are still open but some have been temporarily closed or have changed their opening hours. Check the status and opening hours of your local Post Office.
We’re experiencing high demand across our network and within our call centre, but there are still ways we can help.
Track your parcel
Use our tracking tool to follow your parcel and learn what your status updates mean.
Visit a Post Office
Our retail outlets are still open for you to send/receive, pay your bills, do your banking and more.
Download our app
Use our app to track parcels, manage deliveries and add delivery addresses from your phone, and pay bills.
Use a Parcel Locker
Collect your parcels anytime, day or night, from a free, secure Parcel Locker.
We’re still operational but we have had to adapt to protect our customers and our people. As a result, some of our services such as collection times and domestic deliveries have been impacted. Keep track of our service updates.
Yes. We’re seeing a huge increase in volume as more people are shopping online, which is impacting our network. Unfortunately, this means your parcel delivery may be delayed, but rest assured we are doing everything we can to minimise delays.
Note that parcels sent via Express Post may take five business days or more to be delivered, because of restrictions including limited flights and social distancing requirements.
If you're in Victoria, wearing a face covering in public is mandatory as of 11.59pm on Sunday 2 August 2020.
Our posties, delivery drivers, retail and processing staff in these areas will be wearing face masks.
A face mask is not mandatory elsewhere at this time, but recommended if social distancing cannot be achieved.
No. The tracking tool will provide you with an estimated arrival date and is updated should there be any unforeseen delays. There are various operational reasons why your parcel may appear not to be moving, but rest assured we are working hard to get your parcel to you as quickly as we can.
As our business adapts to the challenges the current pandemic presents, we are constantly looking at ways to optimise our delivery network to make sure customers will receive their parcel as quickly as possible.
In some cases, we are having to process and deliver from an alternative location and customers may notice when tracking their parcel, that it is coming from a different location to what they are used to.
To help ensure your parcel will get to you, double check your delivery address at the online checkout. A correct address will reduce the number of returns and items requiring re-delivery, and help cut down on delivery delays.
No. To minimise the risk of contracting or spreading coronavirus, we’ve enabled contactless delivery. This means signatures are no longer required for all parcels, whether you’re collecting from a Post Office or at home.
For home delivery of parcels normally requiring a signature, if you’re at home, the delivery driver will record your name and confirm delivery on their handheld device, then leave the parcel at your door. If you’re not at home, a card will be left, with instructions on where to pick up your parcel.
For Post Office collection, our staff will confirm your name and record your collection on their device, then leave the parcel on the counter for you to pick up.
In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and delivery on the handheld device.
There are major international delivery delays due to flight cancellations and government restrictions, but we’re working with partner airlines and other postal operators to move items as quickly as possible.
Our people from Australia Post, and our subsidiary, Star Track have been advised to self-isolate should they be showing any signs or symptoms of coronavirus.
Like many postal organisations worldwide, we’re keeping a close eye on advice about coronavirus living on mail and parcels, to ensure the safety of our people and customers.
The Australian Government has advised that the risk of coronavirus infection from handling goods is considered extremely low. On most dry surfaces, coronaviruses die within a few hours as secretions dry out.
The World Health Organisation has also advised it is safe to receive international letters or packages as, from previous analysis, coronaviruses do not survive long on objects, such as mailed items.
Globally to date, there has been no recorded case that someone has contracted coronavirus from handling mail or parcels.
For further information, visit the Australian Government's information page.
10 August 2020
There are delivery delays in our network due to:
- reduction in air freight capacity and passenger flights
- a significant increase in parcels volumes
- hygiene and social distancing requirements in our network
Update on Victorian operations
10 August 2020
Last week, Victorian Premier Daniel Andrews announced that stage 4 restrictions would apply across Melbourne until 13 September 2020.
In line with these restrictions, from Tuesday 11 August, we're required to reduce the number of people in our metro Melbourne distribution facilities. This will be coupled with split shifts, allowing cleaning between shifts and adherence to a COVID Safe Plan. These restrictions do not apply to any of our operations and deliveries network in regional Victoria.
This will have an impact on our ability to service businesses who rely on us for their customers' online deliveries. It may also affect how fast we can deliver to the broader Australian community.
Temporary closure of Qantas Melbourne facilities
3 August 2020
In response to the advice of the Victorian Department of Health and Human Services, Qantas has temporarily paused operations at their Melbourne Freight terminals.
The temporary closure may have impacts to deliveries over the coming 2-3 days as we move freight to alternate Freighter services and road transport.
We are currently working closely with Qantas on their plans to resume operations as soon as possible, together with additional contingencies involving our other supply partners, and will keep our customers updated as more information comes to hand.
We're making every effort to minimise the impact to customers and apologise for the inconvenience.
Mandatory face coverings across Victoria
31 July 2020
Yesterday Victorian Premier, Daniel Andrews, announced from 11:59pm on Sunday 2 August, face coverings will be mandatory for all Victorians, whenever you leave home. This directive extends the requirement already in place for metropolitan Melbourne and Mitchell Shire.
From next Monday 3 August, our posties, delivery drivers, retail and processing staff across Victoria will be wearing face coverings.
The safety of our people, customers and the community is our absolute priority and we thank the community for their ongoing support during these challenging times.
Temporary changes to Australia Post services
22 May 2020
In response to our request, and in recognition of the operating constraints on our business due to COVID-19, the Government has made temporary changes to Australia Post’s performance standards. These changes will apply until 30 June 2021, subject to review.
Express Post guarantee temporarily suspended
Effective 20 April 2020, we're temporarily suspending the Express Post guarantee of a refund and replacement envelope or satchel for articles that don’t meet the next business day delivery standard.
Service delays to and from many countries
10 August 2020
We're experiencing international delivery delays in all destinations due to flight cancellations and government restrictions because of COVID-19. We're working with partner airlines and other postal operators to move items as quickly as possible.
We've suspended our “Economy Air” international delivery service for parcels to all countries, territories and regions effective 3 April and until further notice.
Currently there are known delivery service delays to and from many countries, territories and regions.
Melbourne and regional Victoria
10 August 2020
The announcement by the Victorian Government enforcing stage 3 restrictions on regional Victoria, and stage 4 lockdown in metropolitan Melbourne reduces to the number of international flights arriving in Melbourne. We are continuing to assess the impacts to inbound and outbound international services on a daily basis.
International Police Checks
11 June 2020
We're working closely with our partners and providers to process all international police checks as soon as possible.
We're currently experiencing a delay in turnaround times for some countries, territories and regions and cannot process any checks for some others.
New prohibitions when sending overseas
24 April 2020
Customs Regulations have been amended to place a temporary ban on the non-commercial export of certain goods that contribute to controlling and preventing the spread of the COVID-19 virus.
Download the COVIDSafe App
The government’s COVIDSafe app helps protect you, our posties and our staff by quickly contacting anyone who may have been exposed to Coronavirus. COVIDSafe has been built to help slow the spread of the virus, meaning governments should be able to ease restrictions sooner.
Using the app is simple – all you need to do is download and activate.