International delivery information

19 October 2020

Please refer to the updated list of suspended destinations below. Items addressed to these destinations will be returned to the sender.

International Standard and Express services have resumed to Israel, Sri Lanka, Chile, Ukraine, Nigeria, Russia and Mexico as of 11 September.

There are still delivery delays to all international destinations because of the impacts of COVID-19, including due to airline capacity and in-country delivery impacts. For updated delivery time estimates, check the table below. Please note, Australia Post has resumed the “Economy Air” international delivery service for parcels to New Zealand, Hong Kong, China and the United Kingdom at retail outlets and via MyPost Business.

Estimated delivery times for available destinations

We've updated our delivery time estimates for all available destinations and services based on our latest performance data, as well as information from airlines and international postal partners.

These estimates are subject to change and should be used as a guide only. The delivery times are estimated from the time of posting in Australia to delivery in metro locations in the destination country. They don't include time spent in customs, which is out of our control.

If your item is travelling by air and hasn’t arrived within 10 business days of the estimated delivery time below, contact us so we can investigate. For sea mail, please allow 30 business days on top of these estimates.

Due to increased travel time between facilities for items lodged from SA, TAS or NT please allow additional time for delivery as per below:

Express – add 3 business days to all estimated delivery times.

Standard and Economy - add 7 business days to all estimated delivery times.

Can't find the country you're sending to? Try the list of suspended destinations that follows.

Sending for Christmas? It’s worth checking our recommended post-by dates for international deliveries.

Available destinations and estimated delivery dates
Zone Country Courier1 Express Standard Economy Sea1

Zone 1:

New Zealand

New Zealand

Courier1

2 business days

Express

3-8 business days

Standard 

6-12 business days

Economy Sea1

 

Zone 2:

China

China2

Courier1

2 business days

Express 

6-15 business days

Standard 

10-20 business days

Economy Sea1

 

Zone 3:

Rest of Asia

Hong Kong2, 4

Courier1

2 business days

Express

4-9 business days

Standard

12-19 business days

Economy Sea1

 

Indonesia2

Courier1

2 business days

Express

14-19 business days

Standard

17-25 business days

Economy Sea1

 

Japan3

Courier1

2 business days

Express 

4-12 business days

Standard 

8-18 business days

Economy Sea1

 

Korea2

Courier1

2 business days

Express 

6-14 business days

Standard 

10-20 business days

Economy Sea1

 

Malaysia2

Courier1

2 business days

Express 

6-12 business days

Standard 

7-17 business days

Economy Sea1

 

Singapore2

Courier1

2 business days

Express 

3-6 business days

Standard 

6-15 business days

Economy Sea1

 

Taiwan

Courier1

2 business days

Express 

6-12 business days

Standard 

7-17 business days

Economy Sea1

 

Thailand2

Courier1

2 business days

Express 

7-13 business days

Standard 

10-20 business days

Economy Sea1

 

Vietnam

Courier1

2 business days

Express 

6-12 business days

Standard 

7-17 business days

Economy Sea1

 

Zone 4:

USA & Canada

USA2

Courier1

2 business days

Express 

7-15 business days

Standard 

10-20 business days

Economy Sea1

 

Canada

Courier1

2 business days

Express 

7-15 business days

Standard 

10-20 business days

Economy Sea1

2-3 months

Zone 5:
Pacific Islands
Bangladesh

Courier1

 

Express 

10-16 business days

Standard 

12-18 business days

Economy Sea1

 

Brunei

Courier1

 

Express 

10-16 business days

Standard 

12-18 business days

Economy Sea1

 

Cook Islands

Courier1

 

Express 

 

Standard 

12-18 business days

Economy Sea1

 

Fiji

Courier1

 

Express 

 

Standard 

12-18 business days

Economy Sea1

 

Kiribati

Courier1

 

Express 

10-16 business days

Standard 

12-18 business days

Economy Sea1

 

Macao4

Courier1

 

Express 

10-16 business days

Standard 

12-18 business days

Economy Sea1

 

Micronesia

Courier1

 

Express 

 

Standard 

12-18 business days

Economy Sea1

 

Myanmar

Courier1

 

Express 

10-16 business days

Standard 

12-18 business days

Economy Sea1

 

Nauru

Courier1

 

Express 

 

Standard 

12-18 business days

Economy Sea1

 

New Caledonia

Courier1

 

Express 

 

Standard 

12-18 business days

Economy Sea1

 

Pakistan

Courier1

 

Express 

10-16 business days

Standard 

12-18 business days

Economy Sea1

 

Papua New Guinea

Courier1

 

Express 

 

Standard 

12-18 business days

Economy Sea1

 

Philippines

Courier1

2 business days

Express 

10-16 business days

Standard 

12-18 business days

Economy Sea1

 

Solomon Islands

Courier1

 

Express 

 

Standard 

12-18 business days

Economy Sea1

 

Sri Lanka

Courier1

 

Express 

10-16 business days

Standard 

12-18 business days

Economy Sea1

 

Timor Leste

Courier1

 

Express 

 

Standard 

12-18 business days

Economy Sea1

 

Tonga

Courier1

 

Express 

 

Standard 

12-18 business days

Economy Sea1

 

Vanuatu

Courier1

 

Express 

 

Standard 

12-18 business days

Economy Sea1

 

Zone 6:

UK & Ireland

UK2

Courier1

2 business days

Express 

6-10 business days

Standard 

9-15 business days

Economy Sea1

2-3 months

Ireland2, 3

Courier1

2 business days

Express 

10-25 business days

Standard 

12-25 business days

Economy Sea1

2-3 months

Zone 7:

Major Europe

France2

Courier1

2 business days

Express 

7-13 business days

Standard 

9-20 business days

Economy Sea1

2-3 months

Germany2

Courier1

2 business days

Express 

7-13 business days

Standard 

9-20 business days

Economy Sea1

2-3 months

Italy

Courier1

2 business days

Express 

7-13 business days

Standard 

9-20 business days

Economy Sea1

2-3 months

Netherlands2

Courier1

2 business days

Express 

7-13 business days

Standard 

9-20 business days

Economy Sea1

2-3 months

Norway

Courier1

 

Express 

7-13 business days

Standard 

9-20 business days

Economy Sea1

2-3 months

Spain2

Courier1

 

Express 

7-13 business days

Standard 

9-20 business days

Economy Sea1

2-3 months

Sweden2

Courier1

 

Express 

7-13 business days

Standard 

9-20 business days

Economy Sea1

2-3 months

Switzerland

Courier1

2 business days

Express 

7-13 business days

Standard 

9-20 business days

Economy Sea1

2-3 months

 

1 International Courier is only available at select retail outlets. Economy Sea services are only available at Post Offices.

2 No longer performing signature on delivery due to government restrictions.

3 Delivery of items from these countries, territories and regions to Australia have been suspended by the local postal operator.

4 Hongkong Post and Macao Post have advised of possible delays due to Tropical Cyclone Nangka. Operations were suspended on 13 October 2020 however all operations have resumed. All mail in transit to or from Hong Kong and Macao may be affected by delays.

Important notice on new prohibitions when sending overseas

On 30 March 2020 the Australian Government made a temporary prohibition on the non-commercial export of certain goods that contribute to controlling and preventing the spread of the COVID-19 virus. The following goods are prohibited for export by Post for the period that the Biosecurity (Human Biosecurity Emergency) (Human Coronavirus with Pandemic Potential) Declaration 2020 is in force:

  • personal protective equipment in the form of disposable face masks, disposable gloves, disposable gowns, protective eye wear in the form of goggles, glasses or visors, which can be worn by individuals to limit the transmission of organisms
  • alcohol wipes and hand sanitizer

The goods listed above may not be exported by post. It remains possible to export these goods by other means, such as courier services, in certain circumstances. This includes where the goods are exported:

  • for personal use by a passenger or crew member in their accompanied personal or household effects
  • by a person to a relative of the person, for the relative’s personal use
  • by a humanitarian organisation for non-commercial purposes
  • by an Australian manufacturer of the goods
  • by a person who exported those types of goods in the course of their ordinary business, and is registered for Australian Goods and Services Tax and has an Australian Business Number.

Inbound delivery service

Australia Post continues to receive and deliver mail and parcels from international postal operators however there are delays from most destinations.

Due to the current Stage 4 restrictions in Metropolitan Melbourne, we're having to process and deliver from an alternate location for International parcels destined for Melbourne. Customers may notice when tracking their parcel, that it is coming from another State before it is delivered into Melbourne, which may result in additional delays.

Many international postal operators have severely restricted transport options available for them to deliver your items. This is due to government restrictions within their own country, territory or region and limited airline capacity globally due to COVID-19. This is likely to cause lengthy delays, as the postal operator may need to send your items via slower transport methods including sea freight or may need to wait to secure transport altogether. Furthermore, some postal operators may have no transport capacity to Australia at this time.

If you are expecting an article from an overseas sender and are concerned that is overdue, we encourage you to make enquiries with the sender so that they can make contact with their postal operator. The international postal operator will be best placed to provide information about your item and the expected delivery timeframes. You may also want to visit the international post operator's local website for further information about deliveries to Australia.

For further information regarding these changes please consult the Australian Border Force website.

FAQs

Impacts to International Police Checks

11 June 2020

As the COVID-19 (coronavirus) situation evolves each day we are taking steps to protect the health of our employees and customers, while ensuring we continue to deliver on our commitments to you.

We are working closely with our partners and providers to process all checks as soon as possible.

We're currently experiencing a delay in turnaround times for:

  • International criminal history

The countries most impacted are:

  • China
  • Denmark
  • Norway
  • Spain
  • UK
  • USA

The following countries, territories and regions are currently not able to process any checks until further notice:

  • France
  • Iran
  • Italy
  • Guam
  • Virgin Islands
  • Nepal
  • USA (Kentucky, California, Massachusetts, North Carolina, Rhode Island, Tennessee, American Samoa)

Please note that you can still request for checks in those countries, territories and regions, but we may not be able to confirm as to when the results will become available.

We will continue to share updates as soon as they become available. Thank you for your support and understanding.