International delivery information

2 June 2020

Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.

Please note: We've suspended our “Economy Air” international delivery service for parcels and Economy letters containing merchandise to all countries, territories and regions effective 3 April and until further notice.

2 June 2020

Further to the advice provided on the 29 May 2020 that Japan Post are no longer accepting Standard Service parcels from Australia, Australia Post has now suspended all services except Express to Japan as of 2 June 2020.

The Express service remains operational. Standard Service parcels sent to Japan on or prior to 2nd June 2020 may be subject to severe delays of 30 business days or more.

We aim to provide further updates as the situation in Japan changes.

Parcel service impacts

We're making every effort to meet delivery times, however, the changing nature of both airlinehaul capacity and delivery services in destination countries, regions and territories mean that these delivery estimates should be used as a guide only. Further delivery delays will occur with countries/cities in lockdown.

Express service will continue to receive priority despatch for all locations where air capacity is available. Please visit this page for suspension of services for this product to select countries. Signature on delivery for this service impacted in most destinations. 

Standard service delivery timeframes will vary due to limited air capacity and flight cancellations. Where necessary, alternative routing by sea mail for parcels will be used. We anticipate that some delays and/or changes will impact all countries where services are not suspended. Please view the below section on this page for a list of impacted countries.

Economy service is fully suspended due to flight cancellations, airport closures and the measures implemented to limit and reduce the spread of COVID-19. 

Please leave a minimum of 10 business days after the estimated delivery date below to raise queries on items travelling via air and 30 business days after the estimated delivery date for items travelling via sea.

For items sent between 25th March and 30th April, additional delivery delays on top of the below have occurred. We are working hard to process all items on hand and deliver them as soon as possible. Thank you for your patience.

Delivery speeds

Zone

Express

Standard

Zone 1

New Zealand

Express

10-18 business days

Standard

18-25 business days

Zone 2

China

Express

4-8 business days

Standard

7-14 business days

Zone 3

Japan

Express

5-9 business days

Standard

Suspended

Korea

Express

4-8 business days

Standard

7-10 business days

Singapore

Express

4-8 business days

Standard

7-10 business days

Hong Kong

Express

4-8 business days

Standard

7-10 business days

Indonesia

Express

4-8 business days

Standard

7-10 business days

Malaysia

Express

4-8 business days

Standard

7-10 business days

Thailand

Express

5-9 business days

Standard

8-12 business days

Zone 4

USA

Express

15-20 business days

Standard

25-35 business days

Canada

Express

Suspended

Standard

Seamail 40-60 business days

Zone 5

Pacific Islands

Express

Suspended

Standard

12-16 business days

Zone 6

UK

Express

7-18 business days

Standard

12-20 business days

Ireland

Express

7-18 business days

Standard

Seamail 25-40 business days

Zone 7

Major Europe

Express

7-18 business days

Standard

Seamail 40-60 business days

Zone 8

See zones list

Express

9-18 business days

Standard

Seamail 30+ business days

Zone 9

See zones list

Express

9-18 business days

Standard

Seamail 30+ business days

Note:
Number of days delayed inclusive of time to leave Aus and time for delivery in destination.
All delivery speeds are from metro-to-metro excluding time in customs.

Delivering all services4 to these destinations

Despite delays impacting services to the following destinations, Express and Standard Parcel services and all International Letters services are available:

  • Albania
  • Algeria
  • Andorra
  • Angola
  • Antigua And Barbuda
  • Armenia1
  • Aruba
  • Azerbaijan
  • Belgium1, 3
  • Belize
  • Benin
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cameroon
  • Cape Verde
  • China1
  • Christmas Island
  • Cocos (Keeling) Islands
  • Congo
  • Costa Rica3
  • Dominica
  • Dominican Republic
  • Equatorial Guinea
  • Eritrea
  • Ethiopia
  • Faroe Islands
  • France1
  • French Guiana
  • Gabon
  • Georgia1
  • Germany1, 3
  • Gibraltar
  • Greenland
  • Guadeloupe
  • Guatemala
  • Guinea
  • Haiti
  • Holy See (Vatican City State)
  • Honduras
  • Hong Kong1
  • Iceland1
  • Indonesia1
  • Ireland1
  • Italy1
  • Kazakhstan1
  • Kenya
  • Kyrgyzstan1
  • Lesotho
  • Liberia
  • Liechtenstein1
  • Luxembourg1
  • Macao
  • Macau
  • Malaysia1
  • Mali
  • Malta1
  • Martinique
  • Mauritania
  • Monaco
  • Montenegro
  • Montserrat
  • Mozambique
  • Namibia
  • Netherlands1
  • Netherlands Antilles
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Norfolk Island
  • Saint Kitts and Nevis
  • Saint Lucia1
  • Serbia3
  • Singapore1
  • Slovakia
  • South Korea1, 2
  • Spain1
  • St Vincent and The Grenadine
  • Sweden1, 3
  • Switzerland3
  • Syrian Arab Republic
  • Tajikistan
  • Thailand1
  • Togo
  • Turkmenistan
  • Turks And Caicos Islands
  • United Arab Emirates2
  • United Kingdom1
  • United States of America1
  • Uzbekistan
  • Vietnam
  • Virgin Islands, British
  • Yemen
  • Zambia
  • Zimbabwe1

Delivering only the Express service to these destinations

In the below destinations, we are only able to offer the Express service:

  • Canary Islands
  • Colombia
  • Japan2
  • North Macedonia
  • Moldova2
  • San Marino
  • Serbia Montenegro
  • Turkey1, 2

All destinations are experiencing delays due to limited airline capacity and government restrictions due to COVID-19.

Delivering Standard services to these destinations

Despite delays impacting services to the following destinations, Standard Parcel services and all International Letters services are available:

  • Timor Leste (East Timor)

Delivering to these destinations via Sea Mail

In the below destinations, we are only able to offer delivery via Sea Mail for Standard Parcel and Letters and Economy Letters services. Australia Post is working to ensure that items reach their destinations as quickly as possible, however, protracted timeframes for delivery are to be expected:

  • Arab Emirates
  • Canada3
  • Cook Islands
  • Cuba
  • Czech Republic1
  • Denmark1,3
  • Fiji
  • Finland
  • Greece3
  • Hungary
  • Israel3
  • Latvia
  • Lithuania1
  • Nauru
  • New Caledonia1,3
  • Papua New Guinea1
  • Portugal1, 3
  • Qatar
  • Reunion
  • Saudi Arabia1
  • Slovenia1
  • Solomon Islands
  • Sao Tome and Principe
  • Tonga
  • Vanuatu
  • Vatican

All postal services suspended

All services have been suspended in the below destinations. For items lodged to these countries before Monday 16 March 2020 we are working with airline partners and local postal operators to move the items as quickly as possible.

  • Afghanistan
  • American Samoa
  • Anguilla
  • Argentina1
  • Ascension Island
  • Austria
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia & Herzegovina
  • Botswana
  • Brazil1
  • British Indian Ocean Territory
  • Brunei Darussalam
  • Cambodia
  • Cayman Islands3
  • Central African Republic
  • Chad
  • Chile1
  • Comoros
  • Congo, Democratic Republic Of
  • Cote D'Ivoire
  • Croatia3
  • Curacao
  • Cyprus1
  • Djibouti
  • Ecuador
  • Egypt
  • El Salvador
  • Estonia1
  • Falkland Islands (Malvinas)
  • French Polynesia
  • Gambia
  • Ghana
  • Grenada
  • Guam
  • Guinea-Bissau
  • Guyana
  • India
  • Iraq
  • Iran, Islamic Republic Of
  • Jamaica
  • Jordan
  • Kiribati
  • Kosovo
  • Kuwait
  • Lao People's Democratic Republic
  • Lebanon
  • Libya
  • Madagascar
  • Malawi
  • Maldives1
  • Mariana Islands
  • Marshall Islands
  • Mauritius1
  • Mexico3
  • Micronesia, Federated States Of
  • Mongolia
  • Morocco1
  • Myanmar
  • Nepal
  • Newfoundland
  • Niue
  • Niue Island
  • Northern Mariana Islands
  • North Korea
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Palestinian Territory, Occupied
  • Panama
  • Paraguay
  • Peru
  • Puerto Rico
  • Philippines3
  • Poland
  • Pitcairn
  • Pitcairn Islands
  • Romania
  • Russian Federation2
  • Rwanda
  • Saint Pierre and Miquelon
  • Samoa3
  • Samoa, America
  • Senegal
  • Seychelles
  • Sierra Leone
  • Somalia
  • South Africa3
  • Sri Lanka
  • Sudan (The)
  • Suriname
  • Swaziland
  • Taiwan
  • Tanzania
  • Tokelau Islands
  • Trinidad & Tobago
  • Tristan Da Cunha
  • Tunisia
  • Tuvalu
  • Uganda
  • Ukraine
  • Uruguay
  • Venezuela
  • Virgin Islands, U.S.
  • Wallis And Futuna Islands

Please refer to the country, territory and region specific updates for further information around expected delivery delays.

Returning undelivered items from suspended lanes

We’re currently working through the process to refund and return items where lanes have been suspended and no airline or sea freight can be secured. For the majority of destinations that have been suspended, items will be delivered rather than returned. We will be returning items sent, to the following destinations only:

  • Bahamas
  • Bahrain
  • Bangladesh
  • Belarus
  • Bolivia
  • Bosnia & Herzegovina
  • Cambodia
  • Chile
  • Croatia
  • Cyprus
  • Ecuador
  • Egypt
  • El Salvador
  • Ghana
  • India
  • Iraq
  • Jamaica
  • Jordan
  • Lao People's Democratic Republic
  • Mauritius
  • Myanmar
  • Nepal
  • Panama
  • Paraguay
  • Peru
  • Romania
  • Seychelles
  • Trinidad & Tobago
  • Uruguay
  • Venezuela

Eligible returned items will be labelled with further instructions on how to obtain a refund on your postage costs. Please retain a copy of your postage receipt if you have one. If not, we may be able to assist in retrieving this in our system.

Please refer to the country, territory and region specific updates for further information around expected delivery delays.

Country, territory and region specific updates

Information about known disruptions due to coronavirus impacting postal services around the world are listed below in alphabetical order by country, region and territory.