Facilitating best practice injury management principles for all Australia Post employees.
Learn more about our WorkReady Program
Australia Post Enterprise Agreement 2013
This agreement outlines the employment terms and conditions for our award employees, from 29 July 2013.
Learn more about Australia Post's Enterprise Agreement 2013 (532kb)
Assignment of Postcodes
How we allocate postcodes to geographical areas and localities.
Learn more about assignment of postcodes
Group Mail Delivery Poll Policy
Our policy for measuring the community's support to change their existing letter delivery arrangements.
Read our Group Mail Delivery Poll Policy (236kb)
Letterbox Security and Specification
Our guide to protecting your mail.
Read our Letterbox Security and Specification (271kb)
Our Ethics: The way we do things at the Australia Post Group
How we conduct our business with integrity and comply with all relevant laws and corporate standards.
Read about Our Ethics: The way we do things at the Australia Post Group (1.7mb)
Our guide to refunds for Australia Post purchased products, including how to request an exchange, repair or refund.
Learn about our Refund Policy
Street Posting Box Policy
Our policy for the provision of red street posting boxes.
Read our Street Posting Box Policy (220kb)
Community Participation Commitment
Our framework for engaging with the local community when planning changes to our retail network.
Read our Community Participation Commitment (55kb)
Corporate Responsibility Policy
Our policy for building a sustainable business that provides trusted distribution, communications and transaction services for all Australians.
Read our Corporate Responsibility Policy
How we maintain an environmental management system appropriate to the environmental impact of providing our products and services.
Read our Environmental Policy