Customer commitment and charter

Customer commitment and charter

Our Customer Commitment

We’re committed to meeting customer needs and enhancing experiences and outcomes – today and into the future.

Our Customer Commitment outlines how we do this, as follows:

We have an unwavering commitment to delivering services that give you more convenience, control and choice.

We’ll strive to:

  1. Help you connect to others and the world – your way.
  2. Listen and respond to what you tell us.
  3. Provide you with products and services that you want and need.
  4. Make it easier to get what you need, when you need it.
  5. Meet your future needs.
  6. Do more than you expect.

What matters to you, matters to us.

Want to help shape our future?

Visit our online community to have your say, share your views, and join the conversation.
 

Customer Service Charter

We're committed to providing trusted, relevant and reliable services that connect all Australians.

We aim to help communities work better for everyone by connecting people and business, and this remains constant as the needs of our customers continue to change.

Our Customer Service Charter outlines our commitments to you as follows: