As the Group Executive, Post Office Transformation, Laz is accountable for the strategy and oversight of the program of work to transform Australia Post’s vital retail network.
With customers switching to digital alternatives, it’s critical that the post office continues to evolve and adapt its services so that it remains important and relevant to all Australians. A key element of the program will be to make it as simple as possible for customers to access important services via the channel that is most relevant to them – both online and in-store.
Prior to this Laz was the Group Executive for Business Services, leading a broad corporate centre function including risk and assurance, group property, technology, information security, procurement & environment, business optimisation & efficiency, and shared services.
Before joining Australia Post in late 2015, Laz was Medibank's Chief Customer Officer and Group Executive of the Private Health Insurance division. Prior to working at Medibank, Laz had more than 20 years' experience in financial services companies. This included senior executive roles in well-known international and Australian companies, including UBS Wealth Management Australia and Westpac Banking Corporation.
Laz has extensive experience in driving business strategy and developing new business, as well as in improving operational efficiency and customer-centricity for large organisations.
Laz has a Bachelor of Science, Applied Mathematics and Statistics from the University of Adelaide and a Graduate Diploma in Accounting from Flinders University. He has also completed the General Management Program at Harvard Business School and the Advanced Management Program at INSEAD.