Chief Customer Officer
Christine is an accomplished and highly versatile business leader with extensive experience in delivering strong financial and people outcomes in the retail, eCommerce, consumer services and logistics sectors.
She is an influential professional with a successful track record in managing large and complex teams to drive a balance of commercial, customer and stakeholder results.
In her role as Chief Customer Officer at Australia Post, she is accountable for creating the experiences customers love and advocating for the customer across the enterprise. She is responsible for all the key customer touch points including over 4,000 Post Offices, the customer contact centre and digital channels.
Also under her leadership is Australia Post's customer experience capability that includes brand strategy, marketing and insights, the major customer improvement programs as well as the community and corporate social responsibility teams.
Tasked with transforming the product and service offering for consumers and small businesses, Christine is focused on ensuring the iconic Australian brand continues to meet the contemporary needs of all Australians.
A passionate campaigner for the customer experience, key areas of focus include driving innovation and simplicity in customer interactions, focusing on the fundamentals of what drives customer advocacy and ensuring inclusion for all Australians as businesses and government seek to digitise essential services.
Since joining Australia Post in 1990, Christine has held a number of key leadership roles across retail, mail network, strategy, major change, marketing and communications.
Christine has a Bachelor of Law and a Bachelor of Business (Communication) from the Queensland University of Technology and is a Graduate of the Australian Institute of Company Directors.