At Australia Post, we e hold ourselves to a few values. They’re the founding principles of our online spaces including our Twitter page, and if you’d like to follow us or interact with our social pages, we ask that you observe them as well.
These rules help protect the safety of our customers and staff, while demonstrating our social purpose and commitment to the community: to create connections and opportunities that matter to every Australian.
Our three simple rules are:
1. Respect everyone
Our online community is as diverse as Australia, so you’ll run into people that see the world differently from you.
Our community is inclusive. We won’t always agree but we do insist on civil, respectful debate and discussion. We won’t accept cruelty, harassment or abuse, ever – whether that’s aimed at other people on the page or at our staff.
2. Interact safely
This page is a place where people should feel safe to be themselves and to do their jobs without fear of abuse or harassment. We encourage you to report posts which violate Twitter’s Terms of Service, or to contact us by Private Message if you believe that someone is disregarding these rules.
3. Help us improve
Your ideas and constructive criticism about Australia Post are welcome. We’ll talk to you about what we’re doing based on your feedback. The goal is to keep improving – together.
We also have some specific rules about what is allowed on our page.
Your comment or post may be taken down if it:
- Is defamatory, indecent, offensive, discriminatory, misleading, off-topic, unlawful, threatening or contains swearing.
- Breaches the privacy of yourself, an Australia Post staff member or another person (including photos and videos).
- Is promotional, contains advertising or links to third party websites.
- Includes personal attacks, name-calling or trolling.
- Is part of a co-ordinated group attack on the Australia Post brand or one of our executives or staff members.
We reserve the right to ban any Twitter users who don’t follow these rules, and to delete comments at our discretion. Due to the volume of requests we receive, we won’t respond to questions about moderation decisions – these are final.
Australia Post employees
We remind employees participating in discussions on our Twitter page of their obligations under Australia Post’s Employee Social Media Policy, which can be found on the intranet.
Maintaining a safe and constructive online environment
These guiding principles are intended to create the best possible social media experience for our followers, and for others who might visit the page. We think they’re good sense. They too may change over time, so check in once in a while.
Help and support
If you need help with our products and services, we invite you to first read our FAQs for self-service assistance or contact us via Private Message. If you’re enquiring about a parcel, please have a tracking code ready. You can find this in your delivery notification email.
If the matter is urgent, you can contact our customer care team on 13 76 78 and follow the prompts to stay on the line.