Using your Load&Go Travel Card

Retrieve your PIN

A Personal Identification Number (PIN) is needed to use your Load&Go Travel card for ATM cash withdrawals and to make in-store purchases.

Alternatively, you can still use your Load&Go Travel card for in-store purchases without your PIN (where available) and online.

SMS Click to expand Click to collapse

Using your registered mobile phone (without blocked caller ID), SMS the following text to 0457 777 678 (0457 77 POST):

POST PIN [Your 6 digit access code] [the last 4 digits of your card number]

Please include spaces e.g. "POST PIN 123456 1234".

Over the phone Click to expand Click to collapse

Call 1300 665 054 (or +61 1300 665 054 from overseas), follow the prompts to speak to a Load&Go Customer Support representative and request your PIN be sent via SMS.

You will need your 16 digit card number located on the front of your card and your access code (6 digit number nominated when the card was purchased) when retrieving your PIN via SMS or by phone.

How to make purchases

In-store purchases Click to expand Click to collapse

  1. Select CR (credit)
  2. Enter your PIN
Or, where the merchant offers contactless payment and your purchase is under $100:
  1. Simply wave your card in front of the reader
  2. That's it! You don't need to use your PIN or sign a receipt.

Online purchases Click to expand Click to collapse

  1. Enter your 16 digit card number and expiry date
  2. If you are asked for the CVV number, this is the 3 digit number on the back of your card on the signature panel
  3. If you are asked for a cardholder name, enter "Valued Cardholder"
  4. If you are asked for a billing address, enter the address you used when you registered online. If you haven't registered, you can use any address you choose

Over the phone transactions Click to expand Click to collapse

  1. Enter your 16 digit card number and expiry date
  2. If you are asked for the CVV number, this is the 3 digit number on the back of your card on the signature panel
  3. If you are asked for a cardholder name, enter "Valued Cardholder"
  4. If you are asked for a billing address, enter the address you used when you registered online. If you haven't registered, you can use any address you choose

How to withdraw cash

  1. Locate an ATM that accepts Visa cards
  2. Enter your PIN
  3. Select CR (credit)

Please note: Some ATM providers may charge a fee for cash withdrawals. If charged, this fee will be deducted automatically from your card balance at the time an ATM cash withdrawal is made.

Manage your card

For help managing currencies on your card and SMS servicing, please visit Managing your funds.

Card fees and load limits apply. Issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) is the distributor of the card and is an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551). It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement before purchasing your card.