ID checks for property transfers

If you've been asked to complete a VOI check by your conveyancing practitioner, we can help.

What is VOI?

If you're buying, selling or transferring a property you may be asked to undergo an identity verification check.

To reduce the risk of fraud, several states across Australia have introduced verification of identity (VOI) checks for property transfers. This is a result of State Government legislation requiring conveyancers, lawyers or mortgagees to ensure their clients have their identity verified prior to settlement.

How can Australia Post help?

If you've been asked to complete a VOI check by your conveyancing practitioner, or you're completing your own property transfer , come into a participating Post Office where we can:

  • verify your identity
  • take your photo
  • witness your signature
  • organise secure delivery of your information to your conveyancing practitioner

Follow the steps that match your situation:

Has your conveyancing practitioner asked you to complete a VOI check? Click to expand Click to collapse

  1. Complete the Land Title Verification of Identity (VOI) Form received from your conveyancing practitioner. Except for the signing the form which will need to be done at the Post Office.
  2. Ensure you have your required original and valid identity documents depending on the category used (see below).
  3. Find your closest participating Post Office or call 13 POST (13 76 78).
  4. Take your VOI form and correct identity documents to the Post Office to have your ID verified. See the list of acceptable ID documents below.
  5. The $39 VOI fee can be paid using cash, EFTPOS, MasterCard or Visa.

Completing your own Land Victoria or Landgate transfer? Click to expand Click to collapse

  1. Download the relevant form below
    • For Victorian property titles, use the Department of Land, Water & Planning (DELWP) form (available under the 'Verification of Identity - People not using a conveyancer or lawyer' section). This transaction can only be accepted at Express Service outlets. Find our closest Express Service outlet using the Post Office Locator or call 13 POST (13 76 78).
    • For Western Australia (WA) property titles, use the Landgate WA form.
  2. Once you have completed your VOI Form, identify your closest participating Post Office by:
    • DELWP (Victorian title) forms - find a Land Title ID Check express service Post Office using our Post Office Locator or by calling 13 POST (13 76 78)
    • Landgate WA forms - find a Land Title ID check Post Office using our Post Office Locator or by calling 13 POST (13 76 78)
  3. Australia Post will provide your documentation to Land Victoria (DELWP) or Landgate WA on your behalf. We'll provide you with a Land Title VOI transaction receipt, after successful payment of the identity check fee, which you will then need to provide to Land Victoria or Landgate WA, along with your conveyancing documents, to complete the transfer of title.

A translation will be required for any passport, driver's licence or birth certificate not in English. The translation is to be completed by a NAATI accredited translator

Acceptable identity documents

You must produce original and current documents to satisfy the Verification of Identity Standard. You should produce two category 1 documents. If you don't have the photo ID documents listed below, you need to produce a statutory declaration stating why you cannot produce documents from the first 3 categories. Then you need to produce category 4 documents.

Identity requirements for properties in NSW, SA & VIC Click to expand Click to collapse

    Category 1

    1. Australian passport OR Foreign passport with Australian residents visa label* AND
    2. Driver's licence OR Proof of Age card / Photo Card (issued by a state or territory) 
    3. If applicable: Change of Name documentationo

    Category 2

    1. Australian passport OR Foreign passport with Australian residents visa label* AND
    2. Birth Certificate OR Citizenship Certificate AND
    3. Medicare card OR Centrelink card OR Department of Veteran Affairs card
    4. If applicable: Change of Name documentationo

    Category 3

    1. Driver's licence OR Proof of Age card / NSW Photo card (issued by a state or territory) AND
    2. Birth Certificate OR Citizenship Certificate AND
    3. Medicare card OR Centrelink card OR Department of Veteran Affairs card
    4. If applicable: Change of Name documentationo

    Category 4

    1. Declaration of Identity^ (issued in last 3 months) AND Birth Certificate or Citizenship Certificate AND
    2. Medicare card OR Centrelink card OR Department of Veteran Affairs card
    3. If applicable: Change of Name documentationo

    Category 5

    1. Foreign passport AND
    2. Australian driver's licence OR Proof of Age card / Photo Card (issued by a state or territory) OR Birth Certificate AND
    3. Medicare Card OR Centrelink Card OR Department of Veteran Affairs card OR Foreign government issued identity document
    4. If applicable: Change of Name documentationo

    Identity requirements for properties in WA Click to expand Click to collapse

      Category 1

      1. An Australian passport AND
      2. Driver's licence OR Proof of Age card / Photo Card (issued by a state or territory)
      3. If applicable: Change of Name documentationo

      Category 2

      1. An Australian passport AND
      2. Birth Certificate OR Citizenship Certificate AND
      3. Medicare card OR Centrelink card OR Department of Veteran Affairs card
      4. If applicable: Change of Name documentationo

      Category 3

      1. Driver's licence OR Proof of Age card / Photo Card (issued by a state or territory) AND
      2. Birth Certificate OR Citizenship Certificate AND
      3. Medicare card OR Centrelink card OR Department of Veteran Affairs card
      4. If applicable: Change of Name documentationo

      Category 4

      1. A Declaration of Identity^ (issued in last 3 months) AND
      2. Birth Certificate OR Citizenship Certificate AND
      3. Medicare card OR Centrelink card OR Department of Veteran Affairs card
      4. If applicable: Change of Name documentationo

      Category 5

      1. New Zealand passport OR Foreign Passport with an Australian Visa AND
      2. A rates notice# (issued in last 12 months) AND
      3. Australian driver's licence OR Foreign driver's licence
      4. Note: Change of Name documentation is not accepted for this category

      Please note: Category 1 to 4 documents are for Australian citizens or residents. A translation will be required for any passport, driver's licence or birth certificate not in English.

      Frequently Asked Questions

      * If your foreign passport does not contain an Australian visa sticker, you must present a letter / printed email from the Department of Immigration with your visa details.

      º Must be issued by the Registry of Births, Deaths and Marriages. Documents issued by a celebrant are not acceptable.

      ^ The Declaration of Identity is a statutory declaration by a person who knows the applicant and must include the following:

      • Full name, address, date of birth (must be over 18) and occupation of the person making the declaration
      • The nature of the declarant's relationship with the person being identified
      • A declaration that they are not a relative of the person being identified
      • The length of time they have known the person to be identified (must be more than 12 months)
      • That the declarant is not a party to the conveyancing transaction that the person being identified has entered into
      • That to the declarant's knowledge, information and belief the person being identified is who they purport to be

      Note: The person being identified and the person making the declaration are to attend the same in-person interview.

      # Must be a shire/council rates notice for the property listed in section B of the form.

      Locate an outlet

      Find your nearest Post Office.