Australia Post Prepaid TravelSIM®+

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Overview

Australia Post Prepaid TravelSIM®+ is the smart choice that helps you stay in touch and keep your mobile phone bill under control when you travel overseas.

You simply get a new number and a SIM card that you place in your existing handset when you travel. 

Benefits

  • Prepaid service - no bill shock
  • Easy to top up your credit while overseas
  • Your credit balance is read out to you each time you call
  • Use your existing mobile phone handset#
  • Option to divert so you can keep your existing number for voice calls
  • No contract, no minimum spend, no hidden charges
  • Australian based customer support
  • Free to receive calls in over 115 countries and discounted Prepaid TravelSIM®+ to Prepaid TravelSIM®+ calling rates^
  • Free smartphone app makes it even easier to use your Prepaid TravelSIM®+ while you're overseas

Is the Prepaid TravelSIM®+ right for you? Click to expand Click to collapse

Follow these 3 easy steps to find out:

  • Check that Prepaid TravelSIM®+ has coverage in the countries you are travelling to
  • Check that your mobile phone handset will work in the countries you are travelling to
  • Check that your handset is unlocked

To find out more about these steps, please see our frequently asked questions.

Additional features

  • Personal Assistant - Access information and help while overseas
  • Web SMS - Send an SMS for free to an Australia Post Prepaid TravelSIM®+ customer
  • Smartphone app - Manage your Prepaid TravelSIM®+ while you're on the go 
  • Mobile Miles - Earn miles towards eligible airline and hotel loyalty programs
  • Value added services - Learn about more features and benefits you can access

+ TravelSIM® is a registered trademark of Premas Solutions IP Pty Ltd and licensed exclusively to TravelSIM Australia Pty Ltd in Australia. Powered by TravelSIM®

^ Discounted rates only for certain countries. Find out more

# Handset must be unlocked for Australia Post Prepaid TravelSIM®+ to work with your mobile.

Start using your Prepaid TravelSIM®+

Get started

Ready to get started? Before you leave, we recommend you complete these steps.

Step 1: Activate your Prepaid TravelSIM®+ Click to expand Click to collapse

You need to activate your Australia Post Prepaid TravelSIM®+ in order for it to work.

Activate now

Alternatively, call 1300 881 710 to activate over the phone. Please ensure your mobile phone is unlocked and that you have your personal contact details and Australia Post Prepaid TravelSIM®+  information (from the Australia Post Prepaid TravelSIM®+ Starter Pack) ready.

Tip!  If you insert your Australia Post Prepaid TravelSIM®+ and then see a message like: 'Insert SIM', 'Restricted SIM', 'SIM Registration Failed', you'll need to ask your Australian network provider to unlock your handset. In some cases, a fee may apply.

Step 2: Add credit Click to expand Click to collapse

A credit of AUD$20 is included in the purchase price to get you started. We recommend you add more credit prior to travelling overseas. 

Find out how to add credit

Step 3: Practise making calls Click to expand Click to collapse

It's good to practise making calls using your Australia Post Prepaid TravelSIM®+ before you travel. 

Learn how to make calls

Download the app

The Australia Post Prepaid TravelSIM®+ smartphone app uses intelligent dialling to take the guesswork out of making overseas calls.

Download the free app today and you'll be ready to start using a range of handy features.

With the Prepaid TravelSIM®+ app, you can:

  • use intelligent dialling to get country codes right every time
  • top up your Prepaid TravelSIM®+ credit in seconds
  • access maps - even when you're offline
  • set up and manage your Daily Data Limits
  • contact Personal Assistant 24/7

+ TravelSIM® is a registered trademark of Premas Solutions IP Pty Ltd and licensed exclusively to TravelSIM Australia Pty Ltd in Australia. Powered by TravelSIM®

^ Discounted rates only for certain countries. Find out more

# Handset must be unlocked for Australia Post Prepaid TravelSIM®+ to work with your mobile.

Using your TravelSIM®+

How to

Top up your phone credit Click to expand Click to collapse

There are 4 ways you can recharge credit on your phone:

Using your handset

To add credit from your mobile handset, you need to pre-register for Handset Top-Up. To do this, log in to your TravelSIM®+ account and select 'Handset Top-Up' under 'My SIMs'.

Once registered, follow the below steps:

  1. Locate the SIM Menu in your mobile phone
  2. Select 'Add Credit'
  3. Enter the PIN number that matches the amount of credit you wish to add:
    • PIN *25 = $25 credit
    • PIN *50 = $50 credit
    • PIN *100 = $100 credit
    • PIN *200 = $200 credit

Online

To add credit from your online account, log in to your TravelSIM®+ account and select 'Recharge'.

Over the phone

Call 1300 881 710 and a staff member can help recharge your credit. Please have your Australia Post PrePaid TravelSIM®+ telephone number and credit card details ready.

In-store

Visit a participating Post Office and purchase a TravelSIM®+ Recharge Voucher.

Make a call Click to expand Click to collapse

  1. Dial the number you wish to call in full international format and press 'Call'

    Full international format:

    "+ (country code) (area code without the leading zero) (local number)"
    e.g. To call the number '02 9233 5165', you would dial:
    '+' '61' (country code) '2' (area code without the leading zero) '9233 5165' (local number).

    Hint: You should keep the leading '0' when calling to an Italian landline
  2. Your phone will display a 'Wait for Call' message or other messages (please ignore these - this is normal)
  3. After a few seconds, your mobile phone will ring
  4. Answer this call as you normally would
  5. You will hear your credit balance, then your call will be connected

Send an SMS Click to expand Click to collapse

You can send an SMS as you normally would, but please remember to use the full international number, including the '+' sign.

For example, to send a text to the mobile number '0428 745 183', you would create the text message, and send to the following number:

'+' '61'(country code) '428 745 183' (mobile number without the leading zero).

It's always free to receive an SMS on your Australia Post Prepaid TravelSIM®* service - no matter where the message is being sent from.

+ TravelSIM® is a registered trademark of Premas Solutions IP Pty Ltd and licensed exclusively to TravelSIM Australia Pty Ltd in Australia. Powered by TravelSIM®

^ Discounted rates only for certain countries. Find out more

# Handset must be unlocked for Australia Post Prepaid TravelSIM®+ to work with your mobile.

Buy online

Ready to get started? Buy your Prepaid TravelSIM®+ today!

Buy now

Manage your TravelSIM ®+

Going away for Christmas? We'll hold your mail

Contact us

Customer helpline

Within Australia: 
1300 881 710

International: 
+61 2 9233 5165