Load&Go Travel card

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Overview

Close-up of hand holding Load&Go Travel Card and wallet

Organising travel money? Hold up to 5 currencies on the one convenient card and use it anywhere Visa Cards are accepted.

The Load&Go Travel card is a reloadable multi-currency card that offers an easy and secure way to access your money overseas.

Buy in-store

To purchase the card, please visit a participating Post Office.

  

Available currencies

Load&Go Travel card can hold the following currencies.

Click the flags to check our exchange rates.

AUD NZD USD GBP EUR
Australia flag New Zealand flag US flag UK flag EU flag

Benefits

  • Free to purchase and free to reload
  • Use it anywhere Visa Cards are accepted - including ATMs that display the Visa logo
  • Ability to lock in the value of currency before you travel
  • Flexibility to move your funds between 5 different currencies while travelling

 

More information

You may like to visit the following pages:

PIN replaces signature from 1 August 2014

This industry-wide change affects cardholders using the Load&Go Reloadable Visa Prepaid Card and Load&Go Travel card.

Visit our Important updates section for more information, including:

Card fees and load limits apply. Issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australia Post ABN 28 864 970 579 is the distributor of the card. It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement available at auspost.com.au/prepaidcards before purchasing your card.

Card fees and limits

Fees & limits

 Description  Cost
In-store card purchase FREE plus mandatory initial load amount of A$100 minimum  - A$10,000 maximum
Reload fee (each time value is loaded) FREE
ATM fee (per withdrawal or balance enquiry)

A$2 equivalent

ATM service operators may also charge a fee which will be taken out of your card balance

Foreign Currency Conversion Fee*  3% of the Australian Dollar transaction value
PIN retrieval (phone or SMS) FREE
Transaction fee for purchases^

A$0.09 per transaction for purchases in AUD currency# - capped at A$0.99 per 30 day period, which commences from the date of the first transaction.

SMS servicing fee A$0.25 per SMS
Automated phone servicing (IVR Self-service) A$0.50 per enquiry
Calls to Customer Assistance (Live operator)  A$4 
Online servicing  FREE
Card replacement, re-issue or cancellation fee  A$15

Unauthorised transaction enquiry fee**

A$20
Minimum single load amount  A$100
Maximum single load amount A$10,000
Maximum available card balance (at any time)  A$10,000 or foreign currency equivalent 
Maximum aggregate load (total amount that can be loaded to the card during any 12 month period)  A$25,000 
Maximum value of ATM cash withdrawals per day^^ A$2,500 equivalent 

* Only applies to transactions completed in a currency that is not one of the 5 currencies offered by the card.

^ This transaction fee does not apply to ATM withdrawals.

# Includes purchases converted to AUD currency.

** Payable only for a request to investigate an unauthorised transaction where the transaction is subsequently found to have been authorised.

^^ Subject to individual ATM provider limits.

 

All fees include GST, and are deducted from your card balance at the time the fee-related activity occurs. Other fees may apply. See Terms & Conditions and the Product Disclosure Statement (PDS) for more information. ATM service operators may charge a fee which you authorise us to debit from your card balance.

Card fees and load limits apply. Issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australia Post ABN 28 864 970 579 is the distributor of the card. It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement available at auspost.com.au/prepaidcards before purchasing your card.

Get started. It's easy!

Get started

  1. Pick up a Load&Go Travel card at your nearest participating Post Office
  2. Provide 2 forms of acceptable identification
  3. Make an initial load amount of A$100 minimum (up to A$10,000 maximum)
  4. At the counter, you will be asked to provide the following:
  • Personal details (name, address and date of birth)
  • Memorable word to be used for identification purposes
  • 6-digit access code
  • Mobile phone number

Suitable forms of identification

You will need to provide 2 forms of acceptable identification to obtain your card. These can include:

  • 2 primary photographic documents containing your photograph OR
  • 1 primary photographic document and 1 secondary document

View example identity documents Click to expand Click to collapse

 Document type  Examples

Primary document

(includes photograph) 

  • Australian Passport (current or expired less than 2 years)
  • Foreign Passport (current)
  • Australian Driver's Licence (current)
  • Australian Learner's Permit (current) 

Secondary document

  • Medicare card (current)
  • Birth Certificate (original or certified copy)
  • Tertiary Student Card (current)
  • Pension Card (current issued by CentreLink)
  • Foreign Driver's Licence (current)
  • Utility bill (less than 3 months - Electricity, Gas, Phone, Water) 

What's next?

Once you have obtained and signed the back of your card, you'll need to retrieve your PIN and register your card to make sure you have access to all the additional features and card services.

Card fees and load limits apply. Issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australia Post ABN 28 864 970 579 is the distributor of the card. It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement available at auspost.com.au/prepaidcards before purchasing your card.

Have questions?

Support & FAQs

You may like to visit the following pages:

Alternatively, call Load&Go Customer Support on (+61) 1300 665 054 (call service charges may apply).

Frequently Asked Questions

Card fees and load limits apply. Issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australia Post ABN 28 864 970 579 is the distributor of the card. It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement available at auspost.com.au/prepaidcards before purchasing your card.

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