Multi-currency Cash Passport TM

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Overview

Hand holding Multi-currency Cash Passport and wallet

Choose from 10 currencies and use your card at millions of MasterCard retailers and ATMs around the world.

CANSTAR award for Best Value Travel Money Card 2013

Chip and PIN protected, the Multi-currency Cash Passport is a great way to access your money overseas. Plus, you get $0 commission1 when you buy and reload foreign currency at Australia Post. 

Buy online or at a participating Australia Post retail outlet.

Available currencies

The Multi-currency Cash Passport is available in the following currencies:

AUD NZD USD GBP EUR
Australia flag New Zealand flag US flag UK flag European Union flag
HKD JPY CAD SGD THB 
Hong Kong flag Japanese flag Canadian flag Singapore flag Thailand flag 

Benefits

  • $0 commission1 when you buy or reload foreign currency
  • Withdraw local currency at over 2 million MasterCard® ATMs worldwide or pay for goods and services at over 35.9 million MasterCard retailers globally
  • Get help if your travel card or passport is lost or stolen, and access emergency cash through 24/7 global emergency assistance*
  • Lock in the exchange rate2 when you buy or reload your card
  • No transaction fees for purchases or withdrawals#

Customer support

General enquiries: 1800 098 231
Emergencies: 24/7 Global Emergency Assistance worldwide contact numbers  

* Only available for lost or stolen Cash Passport Cards that have been pre-registered.

# Fees may be imposed by the ATM operator or merchants independently.

Access Prepaid Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) (Access Prepaid) arranges for the issue of the Cash Passport in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL/ACL 240 984) (Heritage). Australia Post (ABN 28 864 970 579, AR 338646) is an authorised seller of the Multi-currency Cash Passport and acts as an Authorised Representative of Heritage.

You should consider the Product Disclosure Statement (288kb) before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. 

Please refer to Australia Post's Financial Services Guide for the Multi-currency Cash Passport (320kb).

1 Exchange rates may include a service charge. When loading Australian dollars onto your Multi-currency Cash Passport, it  is subject to commission. You will be charged an administration load fee by Cash Passport for the initial load and subsequent reloads of an Australian dollar Cash Passport. The administration load fee will be added to the total load or reload value at the time of purchase or reload. For more information about Cash Passport fees and limits, please visit the Multi-currency Cash Passport website.

2 The prevailing exchange rate is locked in for the initial load value. Subsequent card reloads will be processed at the then prevailing exchange rate on the day of the reload transaction, and will be locked in at that rate.

3 If you click on links to Cash Passport, you will be leaving the Australia Post site and be directed to a third party site to place your order and complete your purchase. Please see the terms and conditions of the third-party site for further details.

Foreign currency transaction limits

Fees & limits

The following minimum and maximum amounts can be loaded onto your Multi-currency Cash Passport online and at participating Australia Post retail outlets.

   Online  In-store
Minimum amount  A$100 or currency equivalent  A$100 or currency equivalent
Maximum amount   A$25,000 or currency equivalent  A$100,000 or currency equivalent

Access Prepaid Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) (Access Prepaid) arranges for the issue of the Cash Passport in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL/ACL 240 984) (Heritage). Australia Post (ABN 28 864 970 579, AR 338646) is an authorised seller of the Multi-currency Cash Passport and acts as an Authorised Representative of Heritage.

You should consider the Product Disclosure Statement (288kb) before deciding to acquire the product.  Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. 

Please refer to Australia Post's Financial Services Guide for the Multi-currency Cash Passport (320kb)

1 If you click on links to Cash Passport, you will be leaving the Australia Post site and be directed to a third party site to place your order and complete your purchase. Please see the terms and conditions of the third-party site for further details.

Buy, activate, reload and more

Using your card

To start using a Multi-currency Cash Passport, follow these simple steps.

  1. Choose your currency and buy your card online or in-store
  2. Activate your card by calling 1800 098 231 and following the prompts
  3. Use your card! Pay directly at over 35.9 million MasterCard® merchants or online, with no transaction fees#. You can also withdraw cash in local currency from more than 2 million Visa ATMs around the world, with no ATM fees#.

Purchase and collect your card Click to expand Click to collapse

Buy online

When you buy a Multi-currency Cash Passport online, you need to pay by BPAY® within 4 hours of placing your order and choose an Australia Post retail outlet to collect your card from. Your card will be ready to collect within 5 business days.

Order a Multi-currency Cash Passport online1

Buy in-store

Pay for your Multi-currency Cash Passport in-store with cash or EFTPOS2. Your funds will be available when your card has been activated.

Proof of ID requirements

Only you can collect your Multi-currency Cash Passport. When you order and collect your card from your nominated Australia Post outlet, you'll need to show us your current Australian passport or current Australian driver's licence.

 

Reload your card Click to expand Click to collapse

Reload online

You can top-up your travel money at any time by reloading your card online via BPAY® with Access Prepaid Worldwide. Once you've placed your order, you need to pay for it within 4 hours. Your reload will then be processed and the funds will be available on your card within 2 business days.

Reload your Multi-currency Cash Passport online1

Reload in-store

You can reload your Multi-currency Cash Passport at any participating Australia Post retail outlet. You'll need to show us your current Australian or international passport, or Australian driver's licence.

You can pay in-store using cash or EFTPOS2 and funds will be available on your card within approximately 2 business hours.

 

Withdraw your balance Click to expand Click to collapse

You can use your card until its expiry date which is printed on the front of the card.

If you want to have the balance refunded to your bank account, visit a participating Australia Post retail outlet and complete a Balance Withdrawal Form. Fees will apply3.

Manage your card online Click to expand Click to collapse

Once you register your card, you can manage your account online and:

  • view your balance and transaction history
  • update your contact details
  • find your nearest Visa ATM locations
Visit the Multi-currency Cash Passport website to manage your account

Customer support

General enquiries: 1800 098 231
Emergencies: 24/7 Global Emergency Assistance worldwide contact numbers  

Have a Cash Passport Debit or ATM Card?

You can still reload online at the Cash Passport website1.

Please note: Cash Passport Debit and ATM Cards are no longer available for purchase through Australia Post and they can only be reloaded online.

# Fees may be imposed by the ATM operator or merchants independently

Access Prepaid Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) (Access Prepaid) arranges for the issue of the Cash Passport in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL/ACL 240 984) (Heritage). Australia Post (ABN 28 864 970 579, AR 338646) is an authorised seller of the Multi-currency Cash Passport and acts as an Authorised Representative of Heritage.

You should consider the Product Disclosure Statement (288kb) before deciding to acquire the product.  Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. 

Please refer to Australia Post's Financial Services Guide for the Multi-currency Cash Passport (320kb).  

1 If you click on links to Cash Passport, you will be leaving the Australia Post site and be directed to a third party site to place your order and complete your purchase. Please see the terms and conditions of the third party site for further details.

2 Financial institution fees and limits may apply, so please check with your financial institution.

3 Cash Passport charges a fee of A$10 to close a Cash Passport Debit Card account.

Customer support

Support & FAQs

For general enquiries, please call 1800 098 231.

Have an emergency? Find 24/7 Global Emergency Assistance worldwide contact numbers 

Frequently Asked Questions

Buy online

Purchase your Multi-currency Cash Passport online.

Buy now

Buy in store

Purchase your Multi-currency Cash Passport from an Australia Post outlet near you.

Reload your card

Top up your travel money online with Access Prepaid Worldwide3.

Reload now

Foreign exchange

View latest exchange rates & order foreign currency online.

Convert currency