Make a claim

When you get home, download a claim form.

You'll need to include original receipts and supporting documents.

Mail your claim and documents to:

    Australia Post Claims
    Travel Insurance Partners Ltd
    PO Box 168
    North Sydney NSW 2060

We will process your claim as quickly as possible, and you'll hear from us within 10 days of receiving your claim.

24/7 emergency assistance

If anything goes wrong, your emergency assistance team is there to help at any time, day or night, 365 days of the year.

When you call, please have your policy number handy and a phone number to call you back on.

Please call Australia DIRECT and TOLL FREE from:

Calling from:	Phone
Canada	1 855 802 3393
New Zealand	0800 284 343
United States	1 855 802 3393
United Kingdom	0800 096 8819
All other countries - call reverse charges via operator	+ 61 (2) 8907 5647

The cost of a local call may be required if calling from a pay phone.

Your emergency assistance team includes doctors, nurses, travel agents and case managers, so we can help you with:

• finding medical facilities and monitoring your medical care
• paying large hospital bills directly
• coordinating evacuation, or bringing your home if an when appropriate
• contacting travel and financial providers to get new passports, credit cards or travel documents
• changing your travel plans if your travel agent is not available.

 

 

This is general advice only. Limits, conditions and exclusions apply. Please read the product disclosure statement available online at auspost.com.au/travelinsurance when considering the right product for you. Australia Post is an authorised representative, AR 338646, of Travel Insurance Partners AFSL 360 138. Insurance is issued by Great Lakes Reinsurance (UK) PLC ARBN 127740 532, ABN 18 964 580 576, AFSL 318603 trading as Great Lakes Australia.