Sending money overseas

Every year, millions of people trust Western Union to send money to support family members back home, rescue travellers in emergencies or keep their businesses operating smoothly. There are more than 3300 Australia Post retail outlets around the country that can organise a Western Union^® Money Transfer^SM for you.

Fast - the money you send will be available for your receiver to collect at its destination minutes after it's been sent¹
Secure - every money transfer is protected by Western Union's worldwide security system
Convenient for you - with a Western Union Money Transfer you don't need a bank account. You can send money to more than 200 countries and territories and there are more than 364,000 Western Union agent locations worldwide
Convenient for your receiver - your receiver doesn't need a bank account to receive your money. They can simply collect their money from any Western Union location in your destination country, including more than 3300 Australia Post retail outlets. And they won't have to pay any fees when collecting their money
Easy to organise - you can streamline and speed up the process of completing your money transfers with a Western Union Gold Card

Find a post office to organise your money transfer

You can send and collect Western Union Money Transfers from more than 3300 Australia Post retail outlets around the country. Simply look for the Bank@Post™ sign at your local outlet.

Post Office Locator can also help you find an outlet that can organise your Western Union Money Transfer, or call 13 POST (13 7678).

How to send a money transfer

Sending money from an Australia Post retail outlet using a Western Union Money Transfer is simple and fast.

1. Fill in a Western Union Send Money form. Visit any of the 3300 Australia Post retail outlets that offer Western Union Money Transfers and fill in a To Send Money form. If you send money regularly, a Western Union Gold Card can speed this process up for you.

2. Place your order and pay for it. Present your completed form along with the money² you'd like us to send at our service counter. You can send any amount up to A$10,000 in a single transfer at Australia Post. We'll ask you to provide one of the following forms of valid photo ID when placing your order:

your passport
your Australian driver's licence
a proof of age card
your foreign driver's licence with photo and signature
your foreign National Identification with photo and signature.

Your identification must be in English.

You can pay for your money transfer using:

cash
EFTPOS (cheque or savings accounts only).

Please note you can't use a credit card or cheque to pay for Western Union Money Transfers.

Once we complete your transfer we'll give you a receipt. This receipt includes your Western Union Money Transfer Control Number (MTCN) - keep this safe so you can track your transfer. Your receiver will need to quote this number when they collect your transfer.

3. Let your receiver know about your transfer. The money you send will be available within minutes for your receiver to collect at any Western Union agent worldwide.¹ You'll need to provide your receiver with the Money Transfer Control Number (MTCN) that is printed on your receipt (your receiver can't collect their money without this number). Your receiver will also need to show valid government-issued photo ID when collecting their money (for example, a driver's licence with photograph or a passport).

How to transfer money online with Western Union

You can also send a Western Union Money Transfer online - to find out more, visit Western Union.

Tracking the progress of your transfer

You can check the progress of your transaction on Western Union. Or call 1800 501 500 to speak with a Western Union customer service representative.

How to collect a Western Union money transfer from Australia Post

You can collect a Western Union Money Transfer from more than 3300 Australia Post retail outlets.

1. Check your money is ready to collect. You can do this by contacting the person sending you the money or by checking the status of your money transfer online at Western Union.

Make sure you ask your sender for the Money Transfer Control Number (MTCN), as you can't collect your money without it. This number is on the receipt your sender will receive when they complete their transfer to you.

2. Go to Australia Post. Visit your nearest participating Australia Post retail outlet and fill in a Western Union To Receive Money form. You'll need to provide your sender's name, the country the money was sent from, the Money Transfer Control Number (MTCN) and the amount you're expecting.

We'll ask you to provide one of the following forms of valid photo ID when collecting your money:

your passport
your Australian driver's licence
a proof of age card
your foreign driver's licence with photo and signature
your foreign National Identification with photo and signature.

Your identification must be in English.

3. Receive your payment. Upon presentation of your completed To Receive Money form and your photo ID, we'll check Western Union's worldwide computer network and make sure that the money is available for payment to you. In most cases, your money can then be paid in minutes.

Need more information?

For more information about Western Union Money Transfers, visit Western Union or call Western Union on 1800 501 500.

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