Load&Go customer support

The Load&Go card is simple to use and easy to manage. If you need any help or have any questions, check our Frequently Asked Questions (FAQs) below, or call us on (+61) 1300 665 054. Call service charges may apply.

There are no charges to manage your Load&Go card online.

Card fees and load limits apply. Issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australia Post ABN 28 864 970 579 is the distributor of the card. It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement available at auspost.com.au/prepaidcards before purchasing your card.

Buy online

Available in the Australia Post Online Shop

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Buy in-store

Available at participating Australia Post retail outlets.

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Online card management