Important information about the Mail Redirection service

Period of service
Australia Post needs 3 full working days (Monday to Friday) from the date your application is lodged to start your Mail Redirection service. For a permanent move, you must select from either the 1, 3, 6 or 12 month service. For a temporary move, you must select a date for the service to finish.

Combined private and business redirection
If an application is for both private and business mail, the business fees will apply. You cannot apply for a combined business and private redirection online.

Multiple names
If there are more than 7 names to be included in your "Application to Redirect Mail", you will need to attach a second signed form with the additional names. Our online application accepts a maximum of 8 names.

Redirecting mail to "care of post office"
Applications to redirect mail to "care of post office" are only accepted where there is no street delivery available, or where the applicant does not have a fixed address. The post office must be in Australia.

Applicant name variations
All mail addressed to variations of the names listed will be redirected. For example, if the applicants' names are Fred and Lisa Smith then mail addressed to F Smith, F & L Smith, Fred L Smith, and so on, will be redirected. Mail addressed to names that are not variations of the names listed will be assumed to be new or remaining occupants of the address and will not be redirected.

Mail to premises with many people
Applications may be refused if it will be difficult to isolate redirected mail from other mail to be delivered to the same address. Such instances may include private mail addressed to a caravan park, hotel, motel or business premises.

Articles addressed to more than 1 person
Where mail is addressed to more than 1 person, and only one of the addressees has applied for mail redirection, the mail will be delivered as addressed (that is, it will not be redirected). Where an article is addressed to more than 1 person, and the addressees have both applied for redirections but to different addresses, the article will be treated as "left address" and returned to sender.

Redirections from both a street address and PO Box
To redirect mail from both a street address and a post office box, you must lodge a separate application for each.

End of service
All mail received by Australia Post after the finish date on your application, will be delivered as addressed. Please allow for some mail that will be in transit and that may arrive at the new address after the finish date. If the redirection service is cancelled, cancellation fees apply. Please refer to the refund policy.