Express Post & Express Post Platinum guarantee

Our guarantee

Express Post and Express Post Platinum delivery is guaranteed to arrive the next business day within the Express Post network provided your item is correctly addressed and lodged.

Check that your item:

  • is addressed correctly and according to the checklist found on the back of the Express Post and Express Post Platinum envelopes and satchels
  • fulfils all of the service conditions for your chosen service standard
  • is lodged correctly either at an Australia Post retail outlet or dropped into one of the Express Post gold posting boxes by the required time on any business day.

Posting your Express Post and Express Post Platinum items in a red street posting box will delay delivery.

If we do not deliver as promised:

We will provide you with another Express Post item or Express Post Platinum item to the same value or refund you for the postage charges for our parcels service.

Despatches to and from postcodes outside the Express Post and the Express Post Platinum delivery network will be given our fastest possible delivery using existing transport links on a non-guaranteed basis.

Service conditions

Express Post and Express Post Platinum items are carried under the Australia Post Terms and Conditions. Under these terms and conditions:

  • Australia Post accepts no liability for consequential loss or damage whatsoever. Compensation for loss or damage to this article is discretionary but may be payable to a limit of $50 for Express Post items and to a limit of $100 for Express Post Platinum items, in addition to postage charges incurred.
  • Where Extra Cover has not been purchased, compensation only extends to the reimbursement of reasonable costs incurred, to a maximum of $100.  For valuable documents (including but not limited to passports, certificates of title, academic records, birth certificates and wills) this allows for reconstruction or replacement costs to a maximum of $100.
  • Use Extra Cover if sending items of value up to $5,000.
  • Express Post Platinum items must not contain dangerous or prohibited goods. 
  • Express Post Platinum items are only valid for one posting and may not be posted to overseas destinations.

Dangerous goods

Goods classified by the Civil Aviation Safety Authority as being dangerous cannot be carried by air and therefore cannot be sent by Express Post or Express Post Platinum. Dangerous goods include:

  • explosives
  • flammable materials
  • radioactive materials
  • aerosols.

If the Aviation Security and Dangerous Goods Declaration on the front of your Express Post satchel or parcel is NOT signed the item cannot go by air and may be returned to you for your signature or forwarded by road.

For further details visit the dangerous goods information page.

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