Collecting a Western Union Money Transfer at Australia Post
You can collect a Western Union® Money Transfer from more than 3,200 participating Australia Post retail outlets. Our Post Office Locator can help you find a retail outlet near you.
1. Check your money is ready to collect. You can do this by contacting the person sending you the money or by checking the status of your money transfer online at Western Union.
Make sure you ask your sender for the Money Transfer Control Number (MTCN), as you can't collect your money without it. This number is on the receipt your sender receives when they complete their money transfer.
2. Go to Australia Post. Visit your nearest participating Australia Post retail outlet and fill in a Western Union Transaction Form. You'll need to provide your sender's name, the country the money was sent from, the Money Transfer Control Number (MTCN) and the amount you're expecting.
We'll ask you to provide one of the following forms of valid photo ID when collecting your money:
- your passport
- your Australian driver's licence
- a proof-of-age card
- your foreign driver's license with photo and signature
- your foreign government-issued identification with photo and signature.
Your identification must be in English.
3. Receive your payment. Upon presentation of your completed Transaction Form and your photo ID, we'll check Western Union's worldwide computer network and make sure the money is available for payment to you. In most cases, your money can then be paid in minutes4.
1 Should you click on links to Western Union, you will be leaving the Australia Post site and be directed to the Western Union site to transfer your money. Please see the terms and conditions of the Western Union site for further details.
2 Network data as of 30 June 2011.
3 Source: The Western Union Company Annual Report 2010. Total transactions for 2010 were 618.6 Million / 365 days.
4 Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver actions, identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply. See Western Union Money Transfer Transaction Form for details. Western Union also makes money from currency exchange, subject to applicable taxes (if any).
5 Financial institution fees and limits may apply so please check with your financial institution.
How to send money
Online with Western Union
At an Australia Post retail outlet
- Find an outlet