Apply to redirect or hold your mail

Apply online

To apply online to redirect or hold your mail, you'll need an Australia Post ID. If you don't already have one, you can create one now.

• Create an Australia Post ID

  1. Complete our online registration form, using your email address as your ID
  2. Click the activation link in your validation email

Once you have your Australia Post ID, you can login to redirect or hold your mail, or extend existing services.

We'll check your ID online using our secure verification service, to help ensure your mail is safeguarded.

You can pay online securely using Visa and MasterCard.

Please note that if you want to redirect or hold business mail, use your concession card, or redirect or hold mail on behalf of a deceased estate, you will need to apply in person at any Australia Post retail outlet.

Moving permanently?

• Login to redirect your personal mail for a permanent move

Moving temporarily?

• Login to redirect your personal mail for a temporary move

Need us to hold your mail?

• Login to hold your personal mail

Need to extend existing services?

• Login to extend your mail redirection or mail holding

Apply in person

You can download forms here for both personal and business mail holding and redirection. Please complete 2 copies of the form and lodge them in person at any Australia Post retail outlet. You can also pick these forms up at any Australia Post retail outlet. You will need to bring along payment and proof of identity.

• Download an Application to Redirect Mail form

Please note some mail cannot be redirected overseas, including Registered Post, Cash on Delivery, Parcel Post and Express Post items, and items which require customs documentation. These articles may be deemed undeliverable and returned to sender.

• Download an Alter or Cancel Mail Redirection form

• Download an Application to Hold Mail form