Post office boxes

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A handy and secure way to receive your mail

Overview

With a post office box or private bag, you can keep your mail safe and collect it whenever you want.

Benefits

  • Keep your mail secure under lock and key
  • Ensure you receive your mail in rural or remote areas by using a private bag
  • Protect your privacy by not revealing your street address
  • Collect your mail whenever you want at participating post offices with 24-hour PO box access*
  • Keep a consistent postal address, even when you change your street address
  • Be alerted by email or SMS when you have mail to collect via our Mail2Day® alert service

How to apply

It's easy to apply for your P.O. box or private bag. Just follow these simple steps:

  1. Find a post office near you that offers post office boxes and private bags
  2. Call us on 13 POST (13 7678) to reserve a vacant post office box or private bag for up to 5 working days (optional)
  3. Download an application form or pick one up from any post office
  4. Lodge your completed form in person at any post office, along with proof of identity that shows your name, residential address and signature (this can be your driver's licence or 2 other documents such as a utility bill and bank statement)
  5. Pay your fee when lodging your application - by cash, cheque, EFTPOS or Australia Post charge account (if you've reserved a box or bag, you'll need to pay within 5 days)

* Use our Post Office Locator to find out when your outlet is open.

Leasing fees

Pricing

The fees listed below relate to annual charges for leasing a post office box (P.O. box) or private bag. We calculate charges from the first day of the month in which the service starts to the last day of the month in which the service ends.

Fee calculations

The service year is from 1 April to 31 March.

If you lease a box or bag between 1 May and 31 January, you'll need to pay pro rata fees in advance for the remainder of the service year. The pro rata charge for each month is one twelfth of the annual fee.

If your lease starts in February or March, you'll need to pay for a full year in addition to pro rata fees.

Please note: a one-off establishment fee is payable for new PO Box and Bag leases. The establishment fee for PO Boxes includes 2 keys.

Post office box leases Click to expand Click to collapse

Standard

Service * Pay on Time# Regular
Small post office box $107 $112
Medium post office box $158 $163
A4 post office box $213 $218
Large post office box $255 $260
Jumbo post office box $497 $502

Specified **

Service * Pay on Time# Regular
Small post office box $168 $173
Medium post office box $256 $261
A4 post office box $341 $346
Large post office box $423 $428
Jumbo post office box $798 $803

General Post Office

Service * Pay on Time# Regular
Small post office box $241 $246
Medium post office box $376 $381
A4 post office box $486 $491
Large post office box $594 $599
Jumbo post office box $885 $890

Reduced rate ***

Service * Pay on Time# Regular
Small post office box $25 $30
Medium post office box $43 $48
A4 post office box - -
Large post office box $64 $69
Jumbo post office box - -

Combined service

Service* Standard Specified ** General post office Reduced rate**
Bag/tray with post office box
(plus post office box charge)
$288 $388 $469 $82

Establishment fees, additional keys and new locks Click to expand Click to collapse

Establishment fees (these are for new customers only)

$25 for PO Boxes

$15 for Locked Bags, Private Bags and all Reduced Rate services

Note: the establishment fee for PO Boxes includes initial keys.

Additional / replacement keys

$10 per key

New locks for post office boxes

$25

Transfers and cancellations Click to expand Click to collapse

Transfers

$25

Cancellations by customer

$25 (unused service fees exceeding $25 are refunded)

Private bags Click to expand Click to collapse

Your annual fee is based on how often your mail is delivered.

Deliveries each week Pay on Time # Regular
1 to 3 $93 $98
4 or more $176 $181

Buy a mail bag Click to expand Click to collapse

Available to private bag holders only.

Size Dimensions (mm) Price
Large 900 x 740 $56
Small 760 x 460 $48

Private post-box Click to expand Click to collapse

A private post-box is installed in a business or other premises and cleared periodically.

Service Pay on Time# Annual charge
Ground floor site $1,485 $1,490
Above ground floor site $1,695 $1,700
Clearance on weekends and public holidays - $380

* All sizes not available at all outlets.

** Specified pricing applies to PO box services in Canberra, Hobart and Darwin GPOs and certain post offices as determined by Australia Post.

*** The Reduced Rate applies where the frequency of mail delivery by Australia Post to that customer's address (residential or business) is once per week or less. The Reduced Rate will not apply where that customer (a) resides on a houseboat or other water vessel, or (b) where the customer's address (residential or business) is located on a private road (such as a caravan park, gated community, retirement village or defence force barracks etc).

#Pay on Time is available to existing post office box and bag customers who renew their service by 31 March each year.

Accessing and using your post office box

Using your PO box

Need help choosing a size or like to find out when you can access your post office box or private bag? Please see the information we've provided below.

Choosing a size Click to expand Click to collapse

We offer a range of post office box and private bag sizes. Not sure which size suits you? Simply ask at your local post office.  

Post office boxes  

You can choose a post office box that suits the amount of mail you receive:

  • Small box: 90mm x 130mm, ideal for personal mail
  • Medium box: 135mm x 130mm, suits most small to medium businesses
  • Large box: 275mm x 130mm, designed for medium to large businesses
  • Jumbo and A4 boxes are offered at some retail outlets  

Private bags  

We offer 2 private bag sizes:

  • Large: 900mm x 740mm
  • Small: 760mm x 460mm  

You'll need to buy at least 2 mail bags - one to take with you and one to hand back to us each time you collect your mail.

Securing your post office box or private bag Click to expand Click to collapse

Post office boxes  

We'll give you your new post office box address and 2 keys once we've processed your application. You can buy extra keys at any time.  

Private bags

We can lock your private bag to keep your mail secure. Simply supply us with a padlock and a duplicate of your key.

Accessing your post office box Click to expand Click to collapse

Most outlets offer 24-hour access to post office boxes, so you can pick up your mail whenever it's convenient. We can also send you an email or SMS via our Mail2Day® service, so you know when you have mail to collect.  

Renewing your post office box or private bag Click to expand Click to collapse

We lease boxes and bags over an annual service year from 1 April to 31 March.  

We'll send you an invoice in February each year to renew your lease for the following service year. If you have a charge account, save time by having us automatically debit your annual renewal amount each February.  

Your service will remain active unless:

  • you tell us that you'd like to cancel it
  • you don't pay your renewal fee, or
  • we cancel your service because you breach our Terms & Conditions

Paying your renewal Click to expand Click to collapse

When renewing your lease, choose from a number of ways to pay:

  • In person at a post office
  • By mail with a cheque or credit card
  • Online at the Post Billpay website from 10 February until 31 March (you'll need a credit card)
  • Over the phone on 13 18 16 from 10 February until 31 March (you'll need a credit card)
  • Using an Australia Post charge account

24/7 PO Box Parcel Lockers  

If you have an oversized item awaiting collection that does not require a signature on delivery, and if there is an available Parcel Locker, we will place the item in the locker and leave a key in your P.O. box to let you know which locker to access.  

Once you pick up your parcel, simply return the key in the slot marked "Key Return" located on the far right-hand side of the lockers.  

Terms & Conditions apply.

Locations

24/7 PO Box Parcel Lockers are currently available at the following locations:

NSW / ACT Woollahra
Turramurra
Port Macquarie
Newcastle
Lismore
Darlinghurst
World Square
Ballina
Blacktown
Ryde
VIC / TAS  Franklin Street
Frankston
Geelong
Hobart GPO
Launceston PO
Mt Waverley Hub
QV 
QLD  Caloundra
Townsville
Burleigh Heads
WA / SA / NT  Murray Bridge
Mount Barker
Myaree
Busselton
Bunbury

Ready to apply for your post office box? Download an application form

Support & FAQs

Frequently Asked Questions

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Apply now

Download our PO box application form to apply now.

Download

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