Extend your service

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Overview

Image of letters sitting on a packing box

Need to extend your existing Mail Redirection or Mail Hold sevice? You can extend your service online, in-store or over the phone.

What you'll need

You'll need to provide details of your existing Mail Redirection or Mail Hold service (your 9 digit reference number) and your last name so that we can verify your identify.

Both business and personal customers can apply online to extend their mail redirection or holding service.

Prefer to extend your service in-store or over the phone? You can also:

  • bring your reminder letter or details of your redirection or holding service into one of our post offices
  • call 13 13 18 (or or + 61 1300 227 165 if you're overseas) and pay with credit card

Please note: It takes 3 full business days for your redirection to take effect, so please ensure you allow enough time.

Mail Redirection or Mail Hold extension prices

Pricing

Extending your Mail Redirection service

Personal mail Click to expand Click to collapse

 Redirection to: 1 month  3 months  6 months  12 months 
Australia $20.50  $35.20  $52.75  $91.50 
Asia Pacific  $57.45  $141.90  $266.20   $525.45
Rest of the world   $73.85 $191.15  $364.75  $722.50 

 

Business or government mail Click to expand Click to collapse

Redirection to: 1 month 3 months 6 months 12 months
Australia $64.55 $175.95 $351.85 $652.10
Asia Pacific $365.95 $1,079.05 $2,137.00 $4,243.50
Rest of the world $516.10 $1,530.65 $3,037.75 $6,045.05

Concessional rate mail Click to expand Click to collapse

Redirection to: 1 month 3 months 6 months 12 months
Australia $10.30 $17.05 $24.10 $42.35
Asia Pacific $42.70 $118.20 $227.75 $451.85
Rest of the world $58.45 $164.50 $320.45 $637.15

Extending your mail hold service

Mail type First week Additional weeks Flat monthly fee
Personal $17.60 $5.90 -
Government or business - - $56.85
Concession rate $8.20 $2.70 -

Goverment and business rates

 Government and business rates are applicable for the following:

  • Bankrupt or insolvent businesses
  • Government bodies or institutions
  • Company trusts
  • Individual trustees and self managed superannuation funds
  • Schools - private or public
  • Where both personal and business mail are being redirected from one address

Concessional rates

If you hold an eligible concession card, or you're listed as a dependant on a concession card, you are eligible for a reduced fee.

You will need to apply in person at any post office and bring proof of identity of the person lodging the application, as per the requirements for personal mail redirection, PLUS one of the below as proof of your concession status:

  • Pensioner Concession Card
  • Health Care Card
  • Commonwealth Seniors Health Card
  • Department of Veterans' Affairs Card
  • Veterans' Repatriation Health Card

Please note: Redirection of a deceased persons' mail is provided at no charge for up to 12 months. You may be required to provide relevant documentation such as a letter of probate or administration.

Refunds

You may be eligible for a refund if you cancel your Mail Redirection or Mail Hold service.

Support and FAQs for extending your service

Support & FAQs

Frequently Asked Questions

Price changes

Prices for selected products and services will change on 6 October.

Find out more

Extend your service

Need to extend your Mail Redirection or Mail Hold service? Do it online today!

Extend service