Country & customs regulations

Did you know you can't send greeting cards with musical chimes to Qatar or valuable items to Cyprus?

Read the information provided below to help ensure your item arrives safely at its destination.

Country regulations Click to expand Click to collapse

Each country has specific regulations about what can (and can't) be delivered. We also stop certain items from being sent overseas. View details for your item's destination in our International Post Guide and check our prohibited items.

 

Security regulations Click to expand Click to collapse

Before sending your item overseas, you'll need to:

  • complete and sign the necessary customs form
  • show us ID with your photo or signature - otherwise your mail will be delayed

Customs regulations Click to expand Click to collapse

You'll need to complete a customs form (available at your local post office) if your parcel:
  • contains anything other than written correspondence
  • contains items valued over $500
  • weighs more than 500g

Which customs form do you need? Click to expand Click to collapse

 Item being sent  Customs form needed  Where to lodge your item
 Letters
 No Extra Cover, containing written correspondence or documents only  No customs documentation required  May be lodged in a street posting box
 No Extra Cover, containing items valued at no more than $500  CN22 Customs Douane (Green Form)  Must be lodged over the counter
 With Extra Cover, containing items valued at over $500  CP72 Articles without Extra Cover (Blue Form)  Must be lodged over the counter
 With Extra Cover  CP74 Articles with Extra Cover (Red Form)  Must be lodged over the counter
 Registered Post International letter  Sender's declaration on the envelope  May be lodged in a street posting box
 Express Post International letter  Sender's declaration on the envelope  May be lodged in a gold street posting box
 Parcels**
 No Extra Cover, weighing no more than 2kg and with contents value no more than $500  CN22 Customs Douane (Green Form)  Must be lodged over the counter
 No Extra Cover, weighing more than 2kg, or contents value no more than $500  CP72 Articles without Extra Cover (Blue Form)  Must be lodged over the counter
 With Extra Cover  CP74 Articles with Extra Cover (Red Form)  Must be lodged over the counter
 Registered Post International parcel - up to 2kg  Registered Post International Consignment note  Must be lodged over the counter
 Express Post International parcel**  EPI Consignment note  May be lodged in a gold street posting box
 All Express Courier International prepaid products **  ECI Consignment note  May be lodged in a street posting box

Do you need an Export Declaration Number? Click to expand Click to collapse

All goods intended to be exported from Australia with a value of $2000 or more must be declared to Australian Customs Service (Customs) on an export declaration (EDN). Any goods that require a permit for export must be reported on an export declaration, regardless of value.

ID exemptions Click to expand Click to collapse

The following items can be sent without showing identification if they weigh less than 500g:

Requirements for sending wine Click to expand Click to collapse

If you are sending wine by Express Courier International or Express Post International to one of the destinations listed below, you'll need to complete a Wine Export Declaration & FDA Notification Form (46kb) and include it in the item.

If you have any questions, please call us on 1800 007 678.

Albania
Algeria
Andorra
Angola
Antigua & Barbuda
Armenia
Azerbaijan
Bahamas
Belize
Benin
Bolivia
Bosnia & Herzegovina
Botswana
Burkina Faso
Burundi
Cameroon
Canary Islands
Cape Verde
Chad
Colombia
Comoros
Congo (Rep.)
Congo (Democratic Rep. Of The)
Costa Rica
Cuba
Djibouti
Dominica
Dominican Republic
Ecuador
El Salvador
Equatorial Guinea
Eritrea
Ethiopia
Faroe Island
French Guiana
Gabon
Georgia

Gibraltar
Greenland
Grenada
Guadeloupe
Guatemala
Guinea
Guinea Bissau
Haiti
Honduras
Iceland
Italy
Jamaica
Kazakhstan
Kenya
Kuwait
Kyrgyzstan
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Luxembourg
Macedonia (Fyrom)
Madagascar
Malta
Martinique
Mauritania
Mauritius
Moldova
Monaco
Montserrat
Mozambique
Namibia
Netherlands Antilles & Aruba
Nicaragua
Niger

Nigeria
Panama
Paraguay
Reunion
Romania
Rwanda
Saint Christopher (St Kitts) & Nevis
Saint Lucia
Saint Vincent & the Grenadines
San Marino
Sao Tome & Principe
Serbia & Montenegro
Seychelles
Slovakia
Sudan
Suriname
Syria
Tajikistan
Togo
Trinidad & Tobago
Turkey
Turkmenistan
Turks & Caicos Isl&s
Uzbekistan
Vatican
Venezuela
Virgin Islands (British)
Yemen
Yugoslavia - See Serbia & Montenegro
Zambia
Zimbabwe

* Letters are defined as weighing no more than 500g, with dimensions up to 360 x 260 x 20mm.

** Commercial invoice may also be required for parcels, Express Post International and Express Courier International articles.

An Export Declaration Number is required for articles valued at over $2,000.

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