Change or cancel your mail hold or redirection

Alter or cancel your service

Changing or cancelling your service is easy:

Make sure you take with you a copy of your original application and receipt, as well as sufficient proof of identity.

Extend your service

You can extend your personal or business service online or at any Post Office. Find out how to extend your service

Make a change when you're away

To keep your information safe, we only let the person who lodged the original application submit the Alter or Cancel form (516kb).

If you're overseas or can't get to a Post Office, you can provide written authority to have someone lodge the form on your behalf.

Add or remove names

Any person can add or remove their own name or that of a dependant aged under 18 years (if they have the necessary authority).

Simply complete an Alter or Cancel form (516kb) (2 copies if you have downloaded the form from this site) and lodge it in person at any Post Office.

Change your redirection address

If you'd like to change your Mail Redirection service to a different address, you'll need to cancel your existing service, lodge a new application and pay any cancellation fees.

Refunds and cancellation fees

If you decide to cancel your Mail Redirection or Mail Holding service, you may be entitled to a refund.

To cancel your service, you will need to complete an Alter or Cancel form (516kb) and lodge it in person at any Post Office.

Cancellation fees may apply (see the tables below).

Domestic refunds and cancellations Click to expand Click to collapse

Personal mail

 Service type Period cancelled   Refund
 Mail Redirection  First month   Nil for the first month of service 
Subsequent months  $5 per unused whole month  
 Mail Holding First week   Nil for the first week of service  
Subsequent weeks

$4 per unused whole week

Government or business mail

Service type  Period cancelled   Refund
Mail Redirection First month  Nil for the first month of service 
 Subsequent months  $30 per unused whole month
Mail Holding  First week   Nil for the first month of service
Subsequent weeks   $30 per unused whole month

Concessional rate mail

Service type Period cancelled Refund
Mail Redirection First month Nil for the first month of service
Subsequent months $3 per unused whole month
Mail Holding First week Nil for the first week of service
Subsequent weeks $2.40 per unused whole weeks

International refunds and cancellations Click to expand Click to collapse

Personal mail

Cancellation fee Refund amount
1 month 3 months 6 months 12 months Postage on unused whole months left of the service, minus cancellation fee.
$13.50 $25.50 $37 $68

Government or business mail

Cancellation fee Refund amount
1 month 3 months 6 months 12 months Postage on unused whole months left of the service, minus cancellation fee.
$43 $116 $219 $408

Concessional rate mail

Cancellation fee Refund amount
1 month 3 months 6 months 12 months Postage on unused whole months left of the service, minus cancellation fee.
$8.10 $15.30 $22.20 $40.80

Frequently Asked Questions

Alter or cancel your service

Need to cancel or change your service? Download our 'Alter or Cancel form'.

Download form