Using your Load&Go card

Retrieving your PIN

A PIN is required to use your Load&Go Reloadable Visa Prepaid Card for ATM cash withdrawals and to make in-store purchases.

Alternatively, you can still use your Load&Go card for in-store purchases without your PIN (where available), as well as over the phone and online.

Retrieve your PIN by SMS Click to expand Click to collapse

Use your registered mobile phone (without blocked caller ID).
SMS the following text to 0457 777 678 (0457 77 POST).

POST PIN [Your 6 digit access code] [the last 4 digits of your card number]

Please include spaces e.g. "POST PIN 123456 1234".

Please note: You will need your 16 digit card number located on the front of your card and your access code (6 digit number nominated when the card was purchased) when retrieving your PIN by SMS.

Retrieve your PIN by phone Click to expand Click to collapse

Call 1300 665 054 (or +61 1300 665 054 from overseas) and follow the prompts.

You will need your 16 digit card number located on the front of your card and your access code (6 digit number nominated when the card was purchased) when retrieving your PIN by SMS or by phone.

Using your card for purchases

Using your card for in-store purchases Click to expand Click to collapse

  1. Select CR (credit)
  2. Either enter your PIN or sign for the purchase (where available)

Or, where the merchant offers contactless payment and your purchase is under $100:
  1. Simply wave your card in front of the reader
  2. That's it! You don't need to use your PIN or sign a receipt

Using your card for online purchases Click to expand Click to collapse

  1. Enter your 16 digit card number and expiry date
  2. If you are asked for the CVV number, this is the 3 digit number on the back of your card on the signature panel
  3. If you are asked for a cardholder name, enter "Valued Cardholder"
  4. If you are asked for a billing address, enter the address you used when you registered online. If you haven't registered, you can use any address you choose

Please note: Verified by Visa (also known VbV) is a free 3D-secure service that provides an added level of security when shopping online at some websites. Where a site uses Verified by Visa you will be required to sign up before you can continue with your purchase.

Using your card for ATM cash withdrawals Click to expand Click to collapse

  1. Locate an ATM that accepts Visa cards
  2. Enter your PIN
  3. Select 'Withdraw cash'
  4. Select CR (credit)

Please note: Some ATMs may charge a fee for withdrawals, this will be deducted automatically from your card balance.

Using your card for over the phone purchases Click to expand Click to collapse

  1. Enter your 16 digit card number and expiry date
  2. If you are asked for the CVV number, this is the 3 digit number on the back of your card on the signature panel
  3. If you are asked for a cardholder name, enter "Valued Cardholder"
  4. If you are asked for a billing address, enter the address you used when you registered online. If you haven't registered, you can use any address you choose

Once you have registered your card online, you will be able to log into the Load&Go online card management site at loadandgo.auspost.com.au. Here you can:

  • view your card balance
  • view your transaction history
  • view and manage your personal details
  • manage SMS servicing options

Card fees and load limits apply. Issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australia Post ABN 28 864 970 579 is the distributor of the card. It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement available at auspost.com.au/prepaidcards before purchasing your card.

Reload online with Post Billpay

Simply enter your 16-digit Card ID as the Reference Number.

Reload now

Manage your card

Buy online

Purchase your Load&Go Reloadable Visa Prepaid Card now.

Buy now