Managing your funds

Checking your balance and transaction history

You can check your card balance and transaction history in one of the following ways:

Check online Click to expand Click to collapse

If you have registered your card, you can check your balance and transaction history for free.

Log in to the Load&Go portal

Check via SMS Click to expand Click to collapse

To check your balance, text the below to 0457 777 678 (0457 77 POST)
POST BAL [Your 6-digit access code] [last 4 digits of your card number]

To get a transaction history (last 3 transactions), text the below to 0457 777 678 (0457 77 POST)
POST TXN [Your 6-digit access code] [last 4 digits of your card number] 

Note: Fees and charges may apply.

Check by phone Click to expand Click to collapse

Call Load&Go Customer Support on (+61) 1300 665 054 and follow the prompts.

Note: Fees and charges may apply.

SMS servicing

You can use your mobile phone to receive a number of alerts and servicing options for your Load&Go card (fees may apply)

Send your SMS to 0457 777 678 (0457 77 POST).

Please note:

  • Messages must be sent from the mobile phone number that your card is registered to
  • To view and manage your SMS servicing options, log in to your Load&Go account

View SMS servicing instructions Click to expand Click to collapse

Service Request Text the below to 0457 777 678 (0457 77 POST) Fee 
Activation
(replacement cards, cards ordered online)
POST ACTIVATE [Your 6-digit access code] [last 4 digits of your card number] $0.25
PIN POST PIN [Your 6-digit access code] [last 4 digits of your card number] Free
 Balance enquiry POST BAL [Your 6-digit access code] [last 4 digits of your card number] $0.25 
 Transaction history (last 3 transactions) POST TXN [Your 6-digit access code] [last 4 digits of your card number] $0.25 
Lock card  POST LOCK [Your 6-digit access code] [last 4 digits of your card number]   $0.25
Unlock card POST UNLOCK [Your 6-digit access code] [last 4 digits of your card number] $0.25 
 Stop last notification POST STOP [Your 6-digit access code] [last 4 digits of your card number] $0.25 

Please note: 

Load and minimum balance notifications are enabled when you purchase your Load&Go Reloadable Visa Prepaid Card. 

Reclaiming unused funds

Has your card expired or been closed?

If it's registered and hasn't been lost or stolen, you can access any unused funds (just check our terms and conditions for any fees or charges).

Download balance redemption form (100kb)

Card and product issued by Heritage Bank Limited ABN32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) is the distributor of the card and is an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551). It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement before purchasing your card.

Reclaiming unused funds

Has your card expired or been closed?

If it's registered and hasn't been lost or stolen, you can access any unused funds (just check our terms and conditions for any fees or charges).

Download balance redemption form (100kb)