Load&Go Reloadable Visa Prepaid Card

The following links change the content below them.

Overview

Hand holding Load&Go Reloadable Visa Prepaid Card

Looking for a smarter way to shop? Load&Go makes it simple to control your spending.

Buy a Load&Go Reloadable Visa Prepaid Card for $6.95 and shop with the convenience of a Visa card. It's as easy as 1, 2, 3:

  1. Purchase a Load&Go card online or in-store
  2. Load it with funds
  3. Start shopping!

Benefits

  • Use your Load&Go card anywhere Visa is accepted - online, in-store, over the phone, and at ATMs in Australia and overseas1
  • Reload your card online or in-store

  • No reload fees and no monthly fees2

  • No direct link to your bank account
  • No credit checks
  • No interest charges
  • No application forms

More information

Visit the following pages for more information on how to buy, register and use your Load&Go card:

PIN replaces signature from 1 August 2014

This industry-wide change affects cardholders using the Load&Go Reloadable Visa Prepaid Card and Load&Go Travel Card.

Visit our Important updates section for more information, including:

Contact us

If you still have questions, you can call Load&Go Customer Support on (+61) 1300 665 054 (call service charges may apply).

Alternatively, you may find your answers in our Support & FAQs section.

1 Some transactions are not allowed. View our Product Disclosure Statement for more information.

2 Subject to no remaining balance on card at expiry.

Card fees and load limits apply. Issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australia Post ABN 28 864 970 579 is the distributor of the card. It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement available at auspost.com.au/prepaidcards before purchasing your card.

Card fees & limits

Fees & limits

 Description

Cost 

In-store card purchases

$6.95 plus initial load amount of $20 minimum - $999 maximum

Online card purchase 

$6.95 plus mandatory initial load amount of $20 minimum, eg. this will be $26.95

Getting your PIN via SMS or phone (automated voice service)

 FREE

Reload fee 

 FREE

Monthly / annual fee 

 FREE

Online balance and transaction history fee 

 FREE

Transaction fee for purchases 

$0.09 per purchase transaction (9 cents), capped at $0.99 per month (30 days starting from the date of the first transaction).

Does not apply to ATM withdrawals. 

ATM withdrawal (maximum value of ATM withdrawals per week - subject to individual ATM provider limits) 

AUD$250 equivalent 

ATM service operators may charge a fee which will be taken out of your card balance.

Foreign currency conversion fee

3% of the Australian Dollar amount of the transaction.

Card replacement, re-issue or cancellation fee

$15

Unauthorised transaction enquiry fee

$20

Payable only for a request to investigate an unauthorised transaction where the transaction is subsequently found to have been authorised.

SMS servicing fee

$0.25

Phone servicing fee 

(online is free)

Automated voice service $0.50.

Call centre operator may incur a $4 fee.

Calls regarding lost or stolen cards, fraud concerns or complaints will not incur a fee.

Unclaimed funds on expired cards

$1 per month until zero or funds are claimed.

Minimum load amount

$20

Maximum load amount

$999

Maximum available balance (at any time)

$999

Maximum aggregate load

(cumulative amount that can be loaded to the card over a 30 day period)

$5,000

All fees include GST, and are deducted from your card balance at the time the fee-related activity occurs. Other fees may apply. See Terms & Conditions and the Product Disclosure Statement (PDS) for more information.

Card fees and load limits apply. Issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australia Post ABN 28 864 970 579 is the distributor of the card. It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement available at auspost.com.au/prepaidcards before purchasing your card.

Purchasing your Load&Go Reloadable Visa Prepaid Card

Get started

Buy your Load&Go card online*

  1. Visit the Australia Post Online Shop
  2. Select your preferred Load&Go card design (you can purchase one Load&Go Card per order)
  3. Choose an access code and memorable word for security and identification purposes

Buying for someone else? To ensure the correct cardholder details are pre-registered on the card and that it is sent to the correct address, please provide the intended recipient's name and address during the checkout process.

Buy your Load&Go card in-store^

  1. Visit your nearest participating post office
  2. Select your preferred Load&Go card design (card designs may vary from store to store)
  3. Choose an access code and memorable word for security and identification purposes
  4. Load funds onto your card
  5. Register your card

Find a participating outlet

  

Card fees and load limits apply. Issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australia Post ABN 28 864 970 579 is the distributor of the card. It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement available at auspost.com.au/prepaidcards before purchasing your card.

* Load&Go Reloadable Visa Prepaid Cards purchased online include a mandatory initial load amount of $20. Cards are shipped via standard mail and can only be sent to Australian addresses. It may take up to 10 business days from the date of online purchase for the Load&Go card to arrive at the nominated delivery address.

^ Load&Go Reloadable Visa Prepaid Cards purchased in-store include a mandatory initial load amount (Minimum of $20 and Maximum of $999)

Have questions?

Support & FAQs

Your answers may be found on the following pages:

Alternatively, call Load&Go Customer Support on (+61) 1300 665 054 (call service charges may apply).

Frequently Asked Questions

Card fees and load limits apply. Issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australia Post ABN 28 864 970 579 is the distributor of the card. It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement available at auspost.com.au/prepaidcards before purchasing your card.

Manage your card

Buy online

Purchase your Load&Go Reloadable Visa Prepaid Card now.

Buy now