Load&Go Business Gift Card

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Three Load&Go Business Gift Cards in a row

Closure of the Load&Go Business Portal

After November 6 2016, the Load&Go Business Portal will be closed and new customer applications will not be accepted.

We're building a new and improved Load&Go Business Portal and will be back in 2017. For enquiries please contact Australia Post at loadandgobusiness@auspost.com.au

Existing Load&Go Business Portal Customers

I'm an existing customer - what does this mean for me?
Remember you can still access the Load&Go Business Portal up until 6 November 2016 by clicking here.

We've contacted all our registered customers to let them know about the closure of the Load&Go Business Portal, but if you have any questions you can visit our FAQ and Support or send your questions by email to: loadandgobusiness@auspost.com.au.

Still need Visa Gift Cards?

While we build our new Load&Go Business Portal, you can still buy any of our great range of Gift Cards available from participating Post Offices.

Interested in hearing more about our new and improved Load&Go Business Portal?

You can register your interest by sending us an email with your contact details to: loadandgobusiness@auspost.com.au

Please make sure you include your Name, Company/Business name and best contact details and we'll contact you when the new Load&Go Business Portal is up and running in 2017.

More information

Product issuer for the Load&Go Load Facility is Heritage Bank Limited ABN 32 087 652 024 AFSL/ACL No. 240984. You should consider the Product Disclosure Statement before deciding whether to use the facility.

Card fees & charges

Fees & charges

Service Cost
Getting your balance - SMS $0.25 per SMS
Balance and transaction history - online


Balance and transaction history - phone

Free via the automated voice service

$4 to speak with customer service representative

Foreign currency conversion

3% of the total transaction amount in AUD

Applies when you make a transaction on your Card in a currency other than AUD or you make a transaction on your Card in any currency (including AUD) that is processed by a Card scheme or billed by the merchant outside of Australia. 

Support calls $4 to speak with customer service representative
(Not applicable for calls to access dispute resolution system.)

All fees will be deducted directly from the available Card balance at the time the transaction or action is carried out. Subject to any applicable law, we may deduct from the Card balance any government duties, taxes, rates or charges now or in the future charged upon or in relation to the use of your Card or transactions deducted from the Card balance, whether or not you are primarily liable for such duties, taxes, rates or charges.

Conditions, limits and fees apply. The Load&Go Visa Prepaid Business Gift Card is issued by Heritage Bank Limited ABN 32 087 652 024 AFSL/ACL No. 240984. Read the full terms and conditions before purchase and first use.

How to use your card

Using your card

Using your card is as easy as 1, 2, 3!

Making a purchase

When making online purchases:

  • Enter the 16 digit card number and expiry date on the front of the card
  • If you're asked for the CVV number, this is the 3 digits on the back of your card in the signature panel
  • If you're asked for a cardholder name, enter "Valued Cardholder"

When making in-store purchases:

  • Select CR (credit)
  • Sign your purchase receipt
  • Each time you use your card the purchase amount is automatically deducted from your card balance

Checking your balance

You can check your balance or account activity anytime - online, over the phone or by SMS.

  • Online: Check your balance and transaction history via the link below (Free)
  • Phone: Call 1300 882 094 for the free automated voice service or to speak with a customer service representative ($4 fee applies)
  • SMS: Text "POST BALANCE" followed by your 16 digit card number (on the front of your card) to 0457 777 678 (0457 77 POST) ($0.25 fee applies).
    Include the spaces as follows: "POST BALANCE 1234567812345678".
    Please ensure you have not blocked caller ID when you do this.

Make sure you know your card balance before you shop. If you try to purchase an item of greater value than your card balance, your card will be declined.

Card acceptance

Please remember, your Load&Go Business Gift Card is not a credit card. Spend is limited to the value loaded on the card at the time of purchase.

Authorisations may be declined at some merchants (such as gambling merchants or merchants who choose not to accept Visa Prepaid cards). We are not liable in any way when authorisation is declined for any particular transaction except where the authorisation has been declined because of an act or omission on our part. The Load&Go Business Gift Card can be used for purchasing goods and services where Visa Prepaid cards are accepted for electronic transactions (excluding transactions at ATMs or over the counter at financial institutions).

Conditions, limits and fees apply. The Load&Go Visa Prepaid Business Gift Card is issued by Heritage Bank Limited ABN 32 087 652 024 AFSL/ACL No. 240984. Read the full terms and conditions before purchase and first use.

Support & FAQs

View our FAQs below or check the following pages for more information:

Alternatively, call Gift Card Customer Support on (+61) 1300 882 094, between 8am and 6pm Monday to Friday excluding national public holidays (call service charges may apply).

Frequently Asked Questions

Customer support

For Business Gift Card related enquiries:
(+61) 1300 882 094

For Business Portal support (existing customers):
(+61) 1300 886 437