Managing your funds

Checking your available balance and transaction history

You can check your available card balance and transaction history in one of the following ways:

Check online Click to expand Click to collapse

If you have registered your card, you can check your available balance and transaction history for free.

Log in to the Load&Go portal.

Check via SMS Click to expand Click to collapse

Your Access Code

You can learn more about your Access Code in the letter that you received along with your card.

To check your balance, text the below to 0457 777 678 (0457 77 POST)
POST BAL [Your 6 digit Access Code] [last 4 digits of your card number]

To get a transaction history (last 3 transactions), text the below to 0457 777 678(0457 77 POST)
POST TXN [Your 6 digit Access Code] [last 4 digits of your card number]

Note: Fees and charges apply.

Check by phone Click to expand Click to collapse

Call Load&Go Customer Support on (+61) 1300 665 054 and follow the prompts.

Note: Fees and charges apply.

SMS servicing

You can use your mobile phone to receive a number of alerts and servicing options for your Load&Go card (fees apply).

Send your SMS to 0457 777 678 (0457 77 POST).

Please note:

  • Messages must be sent from the mobile phone number that your card is registered to.
  • To view and manage your SMS servicing options, log in to the Load&Go portal.

View SMS servicing instructions Click to expand Click to collapse

Service Request Text the below to 0457 777 678 (0457 77 POST) Fee
PIN POST PIN [Your 6 digit Access Code] [last 4 digits of your card number] FREE 
Balance enquiry POST BAL [Your 6 digit Access Code] [last 4 digits of your card number] $0.25
Transaction history (last 3 transactions) POST TXN [Your 6 digit Access Code] [last 4 digits of your card number] $0.25
Lock card POST LOCK [Your 6 digit Access Code] [last 4 digits of your card number] $0.25
Unlock card POST UNLOCK [Your 6 digit Access Code] [last 4 digits of your card number] $0.25
Stop last notification POST STOP [Your 6 digit Access Code] [last 4 digits of your card number] $0.25

Please note:

Load and minimum balance SMS notifications are enabled when you receive your Australia Post Load&Go Employee Reloadable Visa Prepaid Card. There is no charge for these notifications.

These SMS notifications are sent to the mobile number that was provided when registering for MyPost Digital Mailbox.

Conditions, limits, fees and charges apply. Australia Post Load&Go Employee Reloadable Visa Prepaid Card issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) is the distributor of the card and is an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551). Please read the Product Disclosure Statement before making a decision about the card.

Reclaiming funds

Has your card expired or closed?

If it's registered and hasn't been lost or stolen, you can access any unused funds (just check our terms and conditions for any fees or charges).

Download balance redemption form (147kb)