Important Updates

01 November 2011  |  Great Britain

The designated operator of GREAT BRITAIN has advised that they will no longer accept inbound insured letter-post items. If insured letters are received after that date, Royal Mail will continue to forward them to the recipient, but will handle them as priority mail. As such, these items will not be subject to the liability provisions of the UPU Acts.

 

12 August 2011  |  TURKEY

The designated operator of TURKEY has advised that it prohibits the sending of the following articles to Turkey by post:

• cosmetic products;
• all kinds of fisheries, canned animal products, cured spiced beef and sausage, edible fresh and dried fruits and vegetables, and other animal and vegetable products.

The sending of food supplements and foods for athletes to Turkey is also prohibited. However, this restriction is waived in cases where a medical report, prescription or national sportsperson's certificate is presented by the addressee.

 

11 August 2011  |  AUSTRIA

The designated operator of AUSTRIA has advised that postal items subject to veterinary or phytosanitary inspection by border control agents upon entry to Austria are no longer admitted and will be returned to the sender in their entirety.

This prohibition applies in particular to letter-post items containing bees, leeches, silk worms, parasites, destroyers of noxious insects intended for the control of those insects, and flies of the family Drosophilidae for biomedical research exchanged between officially recognized institutions.

Customers are advised that all that postal items intended for Austria should not contain any articles, specimens or animals subject to veterinary or phytosanitary inspection upon entry to Austria.

 

11 August 2011  |  Great Britain

The designated operator of GREAT BRITAIN does not accept postal items of any kind containing bullion or banknotes.

In addition, it does not accept registered items for delivery in Great Britain, or items in transit à découvert, containing valuables such as jewellery, precious metals, precious or semi-precious stones, securities, coins or any form of negotiable financial instrument.

Royal Mail will not bear liability for items posted which contain these prohibited articles.

 

10 August 2011  |  Japan Post

Articles that infringe intellectual property rights.

The designated postal operator of Japan has advised that the following articles, as shown in the prohibited goods lists, are strictly forbidden from being imported into Japan: articles that infringe patent rights, utility model rights, design rights, trademark rights, copyrights, neighbouring rights, or layout design rights.

 

10 August 2011  |  Vietnam Post

The designated postal operator of Vietnam will no longer accept packets and parcels containing the following:

• Alcohol
• Mobile Telephones
• Cosmetic Products (with the exception of those with HS codes 3306 and 3307)

 

25 July 2011  |  Chile Post (Correos de Chile)

The designated postal operator of Chile has advised that as a result of heavy snowfalls, the Government of Chile has declared the region encompassing the localities of Lonquimay, Curarrehue, Melipeuco, Curacautín, Pucón, Cunco, Vilcún and Villarrica a disaster area. Consequently, over the coming days, there may be delays in the delivery of mail to these localities.

Customers are advised that all International mail articles including Airmail, Express Courier, Express International and Registered mail may be delayed.

Australia Post will continue to monitor this situation and liaise with the International Post Corporation to identify when Chilean mail services are likely to resume.

 

1 April 2011  |  Libya

Please be advised that as a result of political unrest, Australia Post has suspended mail services to Libya. This is effective immediately until further notice.

 

13 May 2010  |  Haiti Earthquake

Please be advised that as a result of the work undertaken by the UPU international taskforce and the Haitian postal authorities, postal exchanges have resumed in Haiti, and Haiti Post is now in a position to send and receive all categories of mail dispatches.

 

20 April 2010  |  International mail delays

"Mail addressed to affected European destinations is continuing to be processed by Australia Post as part of our normal procedures for International Mail delivery.

Any mail that has not been able to be airlifted is being securely stored awaiting airlift when planes are cleared to fly.

It is difficult to determine the exact volumes of mail impacted at this stage with mail either already in transit or dispatched by processing facilities awaiting airlift.

Mail that was dispatched by Australia Post to European destinations prior to the 13th April has been uplifted and received at destination ports.

Next available services to Europe are not known at this time and cannot be confirmed until official notification from European authorities on when flights can resume is received.

Qantas is working closely with Australia Post to keep us informed of any changes as they come to hand.

There is no impact to international mail delievries to countries outside affected European destinations."

 

19 January 2010  |  Haiti

Please be advised that as a result of the recent earthquake in Haiti, Australia Post cannot accept any items destined for this country until services there resume. This is effective immediately until further notice.

 

15 March 2009  |  Australia Post Launches Click and Send

Click and Send is Australia Post's new online services for international deliveries - a service that can save you time and money.

Click and Send enables you to prepare your documentation online, and then choose when and where you would like to lodge and pay for your items.

To find out more, see Click and Send.