Make an insurance claim

Customers who receive insured items with missing or damaged contents should inform Australia Post immediately, and present the article, including all wrapping and packaging, for inspection. This will apply even if you are not the claimant for the insurance.

Senders of items which are insured should inform the addressees that Australia Post can only pay insurance for missing or damaged contents if the overseas postal administration can confirm the loss or damage by inspection.

For further information about insurance claims for Express Courier International or Express Post International items please call 1800 007 678 or refer to the International Post Guide.

For insurance claims on all other services please call 13 13 18 or refer to the International Post Guide.

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