Update your policy
It's important that you keep your policy details up to date so your premium can be calculated accurately.
Updating your policy with Australia Post Insurance is fast and hassle-free. We know you don't want to fill out lengthy, complicated insurance forms, so utilise a paperless system to give you a fast and efficient customer experience.
Car policies
Simply call 1300 858 747 and tell the customer service operator the details that you need to update. For your convenience, there is no need for any forms to be filled in or signed.
Change address
To change the address on your policy, you simply need to provide the following information:
- Your new house number, street name and suburb including postcode
- How the car will be parked at night at the new address. For example in a garage, carport, or on the street
- Any new phone numbers that are applicable to the new address
Change bank account details
To change the bank account details on your policy, you simply need to provide the following information:
- Please provide your new credit card number and expiry date if you're paying your premium by credit card. Please be aware that American Express or Diners Cards are not accepted.
- Please provide your 6 digit BSB number and your account number if you’re paying by direct debit from a bank account. If your new account is held in a business name, then you need to be authorised to act upon that account.
Add a driver
If you'd like to add another driver to your policy, you'll need to provide the following information so that your premiums can be calculated accurately:
- Their first and last name including their title. E.g. Mrs, Ms, Dr
- Their date of birth
- Whether they own another car
- How long they've had their full Australian licence for
- Whether they've had any motor insurance claims in the last 5 years
- Whether they've had any car accidents or losses where no claim was made in the last 5 years
- Whether an insurance company was cancelled or whether they've been refused to renew their insurance in the last 5 years
- Whether they've had any drug-related driving charges, or dangerous driving charges laid against them within the last 3 years
- Whether they've reached the maximum demerit points on their licence within the last 3 years
- Whether they've been under a licence suspension or cancellation, or had a licence restriction imposed within the last 5 years
- Whether they've been convicted of a criminal offence. You do not have to provide information about offences the law says that you do not need to advise third parties about. To find out more about offences the law says you do not need to advise third parties about, telephone the Office of the Privacy Commissioner on 1300-363-992 or visit their web site at www.privacy.gov.au or or refer to http://www.privacy.gov.au/materials/types/download/8690/6529 for the Federal Privacy Commissioner's Guidelines on Spent Convictions information.
Please note that there will be no cover for household members that are not listed on the policy.
Add an accessory or modification to your vehicle
If you add an accessory to your vehicle or make a modification, you must provide the following information:
- What the accessory or modification is
- How much it was purchased for
Please note if your vehicle has been modified in any way you must provide that information immediately or risk any claim being adjusted or rejected and the policy being cancelled.
Customer support
Customer service:
1300 858 747
Claims service:
1300 885 996
