Load&Go Reloadable Visa Prepaid Card

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Convenient and secure shopping with Load&Go

Overview

Purchase a Load&Go Reloadable Visa Prepaid Card for $6.95 and shop with the convenience of a Visa card. It's as easy as 1, 2, 3:

Purchase a Load&Go card online or in-store
Load it with funds
Shop!

Benefits

You can use your Load&Go Card anywhere Visa is accepted - online, in-store, over the phone, and at ATMs in Australia and overseas
No reload fees and no monthly fees^*
No interest charges
No direct link to your bank account
Your funds can be immediately topped up in-store or online via postbillpay.com.au
No credit checks and no application forms!

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^*Subject to no remaining balance on card at expiry.

Card fees and load limits apply. Issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australia Post ABN 28 864 970 579 is the distributor of the card. It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement available at auspost.com.au/prepaidcards before purchasing your card.

Card fees & limits

Fees & limits

Description	Cost
In-store card purchases	$6.95 plus initial load amount of $20 minimum - $999 maximum
Online card purchase	$6.95 plus mandatory initial load amount of $20 minimum, eg. this will be $26.95
Getting your PIN via SMS or phone (automated voice service)	FREE
Reload fee	FREE
Monthly / annual fee	FREE
Online balance and transaction history fee	FREE
Transaction fee for purchases	$0.09 per purchase transaction (9 cents), capped at $0.99 per month (30 days starting from the date of the first transaction). Does not apply to ATM withdrawals.
ATM withdrawal (maximum value of ATM withdrawals per day - subject to individual ATM provider limits)	AUD$500 equivalent ATM service operators may charge a fee which will be taken out of your card balance.
Foreign currency conversion fee	3% of the Australian Dollar amount of the transaction.
Card replacement, re-issue or cancellation fee	$15
Unauthorised transaction enquiry fee	$20 Payable only for a request to investigate an unauthorised transaction where the transaction is subsequently found to have been authorised.
SMS servicing fee	$0.25
Phone servicing fee (online is free)	Automated voice service $0.50. Call centre operator may incur a $4 fee. Calls regarding lost or stolen cards, fraud concerns or complaints will not incur a fee.
Unclaimed funds on expired cards	$1 per month until zero or funds are claimed.
Minimum load amount	$20
Maximum load amount	$999
Maximum available balance (at any time)	$999
Maximum aggregate load (cumulative amount that can be loaded to the card over a 30 day period)	$5,000

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All fees include GST, and are deducted from your card balance at the time the fee-related activity occurs. Other fees may apply. See Terms & Conditions and the Product Disclosure Statement (PDS) for more information.

Purchasing your Load&Go Reloadable Visa Prepaid Card

Where to buy

Purchase your Load&Go card online*

Visit the Australia Post Online Shop
Select your preferred Load&Go Card design (you can purchase one Load&Go Card per order)
At online "checkout", you will need to provide the following:
- Mobile phone number
- Memorable word to be used for identification purposes (3-12 alphanumeric characters)
- 6 digit access code used to access card services
- Date of birth to be registered to the card

Purchasing for someone else? To ensure the correct cardholder details are pre-registered on the card and that it is sent to the correct address, please provide the intended recipient's name and address during the checkout process.

Purchase your Load&Go Card in-store^{^}

Visit your nearest participating Australia Post retail outlet
Select your preferred Load&Go Card design (card designs may vary from store to store)
At the counter, you will be asked to provide the following:
- Mobile phone number
- Memorable word to be used for identification purposes (3-12 alphanumeric characters)
- 6 digit access code used to access card services
Load funds onto your card
Register your card

Find a participating Australia Post retail outlet

* Load&Go reloadable Visa Prepaid Cards purchased online include a mandatory initial load amount of $20. Cards are shipped via standard mail and can only be sent to Australian addresses. It may take up to 10 business days from the date of online purchase for the Load&Go card to arrive at the nominated delivery address.

^ Load&Go reloadable Visa Prepaid Cards purchased in-store include a mandatory initial load amount (Minimum of $20 and Maximum of $999)

Have questions?

Support & FAQs

Your answers may be found on the following pages:

Using your Load&Go Card
Reload your card
Frequently Asked Questions (FAQs)
Terms & Conditions/Product Disclosure Statement (PDS)

Alternatively, call Load&Go Customer Support on (+61) 1300 665 054 (call service charges may apply).

Note: Updates to the Product Disclosure Statements for the Australia Post Load&Go Reloadable Visa Prepaid Card and the Australia Post Load&Go Travel Card take effect on 20 March 2013. The updates reflect the Issuer's subscription to the ePayments Code and include updates to:

the rules for determining who pays for unauthorised transactions
arrangements for mistaken internet payments
provisions relating to card security and
ensure consistency between short-form and full Product Disclosure Statements.

Manage your card

Login to check balance
Register your card
Reloading your card
Customer Support (+61) 1300 665 054
(call service charges may apply).

Reload online with Postbillpay

Simply enter the Biller Code '2998' and your 16-digit Card ID as the Reference Number.

Buy online

Purchase your Load&Go Reloadable Visa Prepaid Card now.