Registration process
- Why do I have to enter text before I start the registration process?
- What's the difference between signing up now and signing up later?
- Will I receive other advertising from Australia Post, or any other organisation, because I give you my personal information?
- What is ABN/ACN?
- Do I need to have an Australia Post account?
- What is a Registered International Customer (RIC)?
- Should l become a RIC and how can I apply?
- I have an account but can't remember the number. What do I do?
- What if I need to change my profile details?
Why do I have to enter text before I start the registration process?
It's important that we protect the personal information you share with us during the registration process. Security is of paramount importance to us, so by entering text and reviewing our Privacy Notice, you’ll be helping us ensure that privacy and security remain a central component of this service.
What's the difference between signing up now and signing up later?
Signing up now enables you to become a registered user and gives you access to additional features, including:
- importing addresses and item data so you don't need to retype information every time
- generating reports showing all your consignment details so you can access shipping information more efficiently
- accessing up to 3 months shipment history so you can easily and quickly view completed shipments
- providing proof of shipment to your customers or third parties for domestic items and Express International items by emailing the item details and a link to our tracking site
- sending pre-shipment email alerts to your customers to enhance your service levels.
You can always utilise the Click and Send service without signing up. However, by registering you’ll unlock many additional features that can help make your shipping process faster and more efficient.
Will I receive other advertising from Australia Post, or any other organisation, because I give you my personal information?
Our privacy policy explicitly states you will only be contacted by Australia Post for marketing purposes if you expressly consent to doing so. This requires that we ask your permission first, and this is part of the registration process. No other organisation will have access to your personal information for marketing purposes. To access a copy of the Australia Post Privacy Policy, please call 13 13 18 or visit auspost.com.au
What is ABN/ACN?
ABN stands for Australian Business Number. The ABN is a unique 11 digit identifying number that businesses use when dealing with other businesses. You also need an ABN for certain dealings with the Tax Office and other areas of government.
ACN stands for Australian Company Number and is required for invoicing and GST. If you're a registered company, you should have an ACN. Please note that it is not mandatory to share this information in order to process an item.
Do I need to have an Australia Post account?
You do not require an Australia Post account to register or use Click and Send. If you currently have an account, please enter it into the registration field. This enables you to charge your transactions from Click and Send to your account. (Please note – transactions by account customers will ALWAYS be charged to their account - i.e. you cannot enter an account number, and then choose to pay by credit card).
If you do not have an account, you can pay for all services using your credit card.
What is a Registered International Customer (RIC)?
A RIC is a registered customer of the international division of Australia Post. RIC customers do not have to show ID every time they send a parcel because the RIC number acts as the identification.
Should I become a RIC and how can I apply?
Of course! If you are a regular user of international postal services, it can save you time and hassle. To apply, you need to have an Australia Post account. You can obtain an application form from your Australia Post Account Manager or call 1800 007 678.
I have an account but can't remember the number. What do I do?
If you can locate a recent invoice, your account number will be on that document. If not, please contact your account manager for assistance.
What if I need to change my profile details?
Click and Send registered users can do this under the Admin tab on the website, and then proceed to 'My User Account'.