Item summary screen
- What happens if I delete an item?
- What if I see a mistake and need to update some information about an item?
- Why do I need to read and accept the Terms and Conditions in order to progress?
- Why are the two payment option buttons at the bottom greyed out so I can't progress?
- What if I want to pay by credit card, even though I am an account holder?
- If I pay now, do I have to get a courier pickup or can I lodge at a postal outlet?
What happens if I delete an item?
Upon selecting the trash can icon, you are asked to confirm if you want to delete the item. If you select yes, all information about that item will be lost and you’ll have to start from the beginning of the Click and Send process.
What if I see a mistake and need to update some information about an item?
Check the item details and if changes are required, select the ’pencil’ icon. This is the last opportunity to edit information.
Why do I need to read and accept the Terms and Conditions in order to progress?
There are specific policies and procedures associated with sending items to and from Australia. Legally, you must acknowledge that you have been informed of these prior to sending your items. Therefore you need to accept these Terms and Conditions prior to completing the transaction.
Why are the two payment option buttons at the bottom greyed out so I can't progress?
You need to review the Terms and Conditions and place a tick in the box which states you have read and accepted the Terms and Conditions. Once the box is ticked, the two payment option buttons will become accessible.
What if I want to pay by credit card, even though I'm an account holder?
During the registration process you will be asked whether you have an Australia Post account. If you answer 'yes' and input the account number, your transactions will be automatically processed using this account number. If you do not wish to use your account, answer 'no to the account holder question. You'll then be asked to pay by credit card at the time of processing.
If I pay now, do I have to get a courier pickup or can I lodge at a postal outlet?
If you pay now, you must arrange a courier pickup. If you'd like to lodge at a postal outlet, make your payment when you lodge.