Entering address information
- What name should I be using?
- Do I need to enter area codes for the phone number?
- What is ABN/ACN?
- What other information will help ensure my item is processed properly?
- What if I make a mistake?
- What if I don't know the postcode of the 'send to' address?
- What if the 'send from' address is different to the address I want a courier to pick up from?
What name should I be using?
Please enter the name of the individual who is responsible for sending the item.
Do I need to enter area codes for the phone number?
Yes, when completing the sender's phone number, please include the applicable area code. This enables us to contact you in case there are any issues with delivering your item.
What is ABN/ACN?
ABN stands for Australian Business Number. The ABN is a unique 11 digit identifying number that businesses use when dealing with other businesses. You also need an ABN for certain dealings with the Tax Office and other areas of government.
ACN stands for Australian Company Number and is required for invoicing and GST. If you are a registered company, you should have an ACN. Please note that it is not mandatory to share this information in order to process an item.
What other information will help ensure my item is processed properly?
There are several other things you can do to help the shipping process run smoothly, including:
- ensuring the receiver's address is fully complete, including street type (e.g. Avenue, Way, Crescent)
- ensuring the state or province is spelled out and not just an acronym (e.g. California instead of CA)
- completing the postal code field (required for domestic items)
- including area codes and city codes within the telephone number fields, as applicable.
What if I make a mistake?
To change any information you have provided, click on the step that requires changing (eg ‘Step 1. Item’). Make the necessary change in the applicable fields, then continue through your booking as usual. You’ll be able to review a summary of your items before completing the transaction.
What if I don't know the postcode of the 'send to' address?
Postcodes are mandatory when shipping to certain international destinations including China, South Korea, Japan, Spain, France, Hong Kong, Singapore, UK and USA.
For international addresses, you can still send your item to most countries without a postcode or zip code. However, this may cause delays in delivery.
For Australian addresses, a postcode is always required.
There are several ways to locate the postcode:
- click on the ‘Search City/Postcode’ button to retrieve a list of postcode / town combinations, choose the correct combination and select yes
- send an email to the receiver to confirm the shipping address and postcode
- locate the postal office website for the country you are sending to. Many websites have a postcode locator tool that allows you to find the correct postcode.
What if the 'send from' address is different to the address I want a courier to pick up from?
If you choose to have the item collected by courier, you can confirm the pickup address on the Courier Booking page. The address fields are automatically populated with the sender's address, but can be changed. Please ensure the pickup address you enter is the address where you want the courier to arrive.