Choosing a service

• Why do I sometimes get fewer service options to choose from?
• What is the difference between the services offered?
• Why do the service prices vary?
• Does the pricing include extra cover?

Why do I sometimes get fewer service options to choose from?

Once you enter the size, weight, destination, extra cover requirements and other item details, only the service options that match your requirements will display.

For sending items domestically, the three options available are Express Post Platinum, Express Post and Parcel Post Plus.

For sending items internationally the five options available are Pack and Track International, Express Courier International, Express Post International, Registered Post International and Air Mail.

For example, Express Post does not come with a signature on delivery, Registered Post International is only available for items under 2kg, Express International services are not available to all countries such as Guam, French Polynesia and Saudi Arabia, and extra cover for parcels is not available to destinations (eg El Salvador or Congo among other countries with the Air Mail service).

What is the difference between the services offered?

Refer to the table in delivery services to help you determine which delivery service is best for your item.

Why do the service prices vary?

The prices vary according to the service selected, and the origin and destination to which you are sending your item.

For instance, Express Post offers guaranteed next business day delivery^ but Parcel Post Plus does not. Or Express Courier International enables your parcel to be delivered within 2 to 4 business days, and includes full tracking and signature on arrival.

If your parcel is not needed urgently, you may prefer to use Air Mail, which delivers within 3 to 10 business days, making it a more affordable option. Pricing is also based on 4 geographic zones, so the same service is priced differently depending on the destination country/zone.

^Over specified routes. Conditions apply. If we do not deliver as promised, your postage will be refunded upon presentation of the customer receipt for the parcel.

Does the pricing include extra cover?

The pricing shown on the service selection screen will include extra cover (ie. insurance cover) if that option was selected in the previous screen. For further information on extra cover, see entering item details.