Choosing a pickup option
- If I pay now, do I have to get a courier pickup, or can I lodge at a postal outlet?
- Why do the courier pickup options change if I change the pickup address?
- Why does the pricing change for the different pickup options?
- Why can't I pay on my Australia Post account?
- What if I want to order a pickup for two days' time?
If I pay now, do I have to get a courier pickup, or can I lodge at a postal outlet?
If you pay now, you must arrange a courier pickup. If you would like to lodge at a postal outlet, make your payment when you lodge.
Why do the courier pickup options change if I change the pickup address?
A convenient feature of the booking system is that it notifies you of the specific services that meet your needs (i.e. destination or time requirements). To meet our service delivery standards, lodgement cut off times apply, and this may be based on the pickup location. If you make a booking after a certain time of day, such as 1pm in some locations, a same-day courier pickup may not be available.
Why does the pricing change for the different pickup options?
The GST payable varies depending on the destination of items being picked up. Courier pickup of international parcels does not attract GST. Courier pickup of domestic parcels does.
For courier pickups of shipments containing both domestic and international parcels, GST will be applicable for part of the pickup fee, based on the amount of domestic items compared to the total shipment.
Why can't I pay on my Australia Post account?
You can. If you are a Registered User of Click and Send and have entered your Australia Post account number in your user profile, all transactions will be charged to your account. You must be a Registered Click and Send User and have a Post account to be eligible to do this.
What if I want to order a pickup for two days' time?
This service is not available online at this time. You will need to arrange the pick up the day before, or on the same day you want to lodge your item.