About Click and Send
With Click and Send you can prepare your documentation, pay online and organise courier pick up, all from the convenience of your desk.
Frequently Asked Questions
You may have some questions when using Click and Send for the first time. Please refer to the question and answers below to guide you through.
- How Click and Send works
- Extended delivery choice options
- Registration process
- Logging in for registered users
- Entering address information
- Entering item details (Domestic items)
- Entering item details (International items)
- Choosing a service
- Providing customs information (International items)
- Item summary screen
- Choosing a pickup option
- Payment
- Printing your labels
- Email notification
- Archiving and address management
- Track your item and email proof of shipment
- Link your eBay account and Click and Send
Delivery services available on Click and Send
Our complete suite of international delivery services is available on Click and Send.
When you enter all the details about your item, Click and Send uses this information to identify which services are relevant, and presents all possible delivery options. You can then select the service that best suits your schedule and budget. Please click on the services listed to read further information.
Express Post Platinum is a premium overnight parcel service, offering guaranteed next business day delivery^, online tracking, signature on delivery, up to $100 compensation for loss or damage (conditions apply).
Express Post is an overnight parcel service^, offering guaranteed next business day delivery and online tracking.
A reliable and affordable parcel service offering 1-5 business day delivery. Parcel Post parcels prepared through Click and Send also come with online tracking, with an optional signature on delivery. Additional services fees apply for the Tracking or Tracking with Signature services.
Express Courier International is a reliable, cost-effective courier service, offering full tracking, signature on delivery, and a dedicated customer call centre. Delivery is typically within two to four business days.*
Express Post International is a value-added parcel service offering priority handling, basic tracking, and a signature on delivery. Delivery is typically within three to seven business days.
Registered Post International is an added security service for parcels up to 2kg, offering signature on delivery. Delivery is typically within three to ten business days.
Air Mail offers a reliable and affordable parcel service. Delivery is typically within three to ten business days.
*Between metropolitan areas of major international cities.
^Over specified routes. Conditions apply. If we do not deliver as promised, your postage will be refunded upon presentation of the Customer Receipt for the parcel.
