Christmas hours & delivery

We're extending our trading hours during the festive season, and we'll also offer weekend mail deliveries in select locations*.

Find a Post Office

  

Extended Post Office trading from 1 Nov Click to expand Click to collapse

Saturday trading

From 1 November many of our Post Offices will offer Saturday trading. Saturday hours will vary from 9 or 9.30am until 12.30 or 1pm.

Weekdays

From 1 December to 23 December many of our post offices will offer weekday extended trading. We'll generally be open an hour earlier and/or stay open an hour later during the week. Hours of operation will vary according to the outlet and local demand.

Parcel collection times

Business Hubs, Business Centres and selected Post Offices will offer extended collection times from 1 December to 23 December. Check at your local Post Office or use our locations and hours tool to check parcel collection times over the holiday period.

Weekend home parcel delivery from 6 Dec Click to expand Click to collapse

To ensure smooth and timely delivery of your parcels, we will be undertaking weekend mail deliveries on the following weekends:

  • From 6/7 December* to 20/21 December
  • 3/4 January

Extended customer support Click to expand Click to collapse

If you have a question, or need support, our Customer Contact Centre will offer extended hours.

Email and social media extended support

You can:

Weekdays

From 17 November to 24 December, extended support will be available from 7.30am to 9.00pm AEDT

Saturdays

From 15 November to 20 December, support will be available from 8.00am to 1.00pm AEDT

Phone support

You can also contact us by phone during our standard business hours, Monday to Friday 8am-6pm Australia-wide.

  • 13 POST (13 7678) from within Australia
  • +61 3 8847 9045 from overseas

Final posting dates Click to expand Click to collapse

Overseas

How long your items will take to arrive overseas depends on the service you use and the country you are sending to.

For more details:

  • view our international post guide for country specific information. Please always post as early as possible to avoid disappointment.
  • visit international delivery options for an overview of our premium and standard international services. Please note that final posting dates for our economy service, Sea Mail have now closed.^

Australia

Get an estimated delivery time for a letter or parcel sent within Australia.

Christmas and New Year holiday services Click to expand Click to collapse

Following are general arrangements for Post Office opening hours and mail delivery over the Christmas and New Year period.

Date Opening hours Mail and parcel deliveries
Wednesday 24 December

Post Offices open 

Normal mail and parcel deliveries

Next guaranteed day of delivery for Express Post items** is Monday 29 December 

Thursday 25 December - Christmas Day

Post Offices closed

No mail or parcel deliveries 

Friday 26 December - Boxing Day

Post Offices closed 

No mail or parcel deliveries 

Saturday 27 December

Post Offices open as per normal Saturday trading hours 

No mail or parcel deliveries 

Sunday 28 December

Post Offices closed 

No mail or parcel deliveries 

Monday 29 December

Post Offices open 

Normal mail and parcel deliveries 

Tuesday 30 December

Post Offices open 

Normal mail and parcel deliveries 

Wednesday 31 December

Post Offices open 

Normal mail and parcel deliveries

Next guaranteed day of delivery for Express Post items** is Monday 5 January 

Thursday 1 January - New Year's Day

Post Offices closed 

No mail or parcel deliveries 

Friday 2 January - Australia Post authorised holiday

Select Post Offices open only 

No mail or parcel deliveries, including Express Post, will be made on this day

Business customer pick-ups can be arranged if booked by 12 noon Wednesday 24 December 

Saturday 3 January

Post Offices open as per normal Saturday trading hours 

Weekend mail deliveries 

 

Help & support

  • Contact us via email
  • Connect with us on Facebook or Twitter
  • Read our FAQs
  • Call us on 13 POST (13 76 78)
  • Call us from overseas: +61 3 8847 9045
  • Business customers call us on 13 11 18

* Extended hours and weekend deliveries may commence earlier depending on mail volumes.

** Express Post items must be posted before closing time within the National Express Post network. Please allow for additional delivery time if you are sending time-sensitive material in the week between Christmas and New Year.

^ Sea Mail final posting date to Norfolk Island for delivery by Christmas is 24 October from metro Sydney. Allow extra time if you're posting from other locations around Australia.

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