Changes to your letters service

You might've heard some news about changes to your letters service. Here's what you need to know.

You now have the choice of 3 delivery speeds when sending a letter within Australia.

Choose from Regular, Priority and Express Post

  Express Post Priority Regular
Delivery time Next business day guaranteed* 1-4 business days^, depending on destination Up to 2 business days^ longer than Priority
What you need Express Post prepaid envelope

Envelope, postage stamp and Priority label

Envelope and postage stamp

Where you post it Yellow street posting box or Post Office Red street posting box or Post Office Red street posting box or Post Office
Prices from $5.75 $1.50
(Concession: $1.10)
(Concession: $0.60)

Introducing the Priority label

Priority labels cost 50 cents each. They're available at all Post Offices, as well as our online shop.

Add one to your envelope and it'll get there up to 2 business days faster than a normal stamped letter.

How to send your letter with Priority

1. Apply your stamp

Stick it on the top-right corner of your envelope.

2. Apply Priority label

It goes next to your postage stamp.

3. Post your letter

Any red street posting box or Post Office will do. 

View delivery timetable for Priority letters Click to expand Click to collapse

Delivery within the same state

Posted for delivery Estimated delivery time (business days)
Within metropolitan areas of capital cities, or within the same city or town or an adjacent city or town in the same state 1 day
Between metropolitan areas of capital cities and country locations 2 days
Between country locations 2 days

Delivery between states

Posted for delivery Estimated delivery time (business days)
Between metropolitan areas of capital cities 2 days
Between metropolitan areas of capital cities and country locations 3 days
Between country locations 4 days

Letters sent at the Regular speed will take up to 2 business days longer than the estimated delivery times above.

What else's changed?

  • Delivery time for Regular mail: Our standard letter service takes a bit longer than before - an extra 1-2 business days in most cases. But it's still the most cost-effective option for non-urgent mail.
  • Increase to the Basic Postage Rate (BPR): The cost of a postage stamp for sending a letter within Australia has increased from 70 cents to $1.

Got a Business Credit Account? You might be familiar with the Priority timetable already. But there were some business pricing changes on 4 January. Learn more about pricing updates

What hasn't changed

  • Concession stamp pricing: You'll still pay just 60 cents for a concession stamp, despite the increase for normal stamps. So you'll actually save an extra 30 cents by using your MyPost Concession account. Don't have one yet? Apply today with your Federal Government concession card.
  • Our Express Post service: Guaranteed next-business-day delivery* - and tracking included - within the Express Post network makes this your best option for urgent mail.
  • Christmas stamp pricing: The cost of sending a Christmas or Seasonal Greeting card remains at 65 cents.

Why it's changed

The way Australians communicate is changing. With the shift to digital communications, you're not sending as many letters as you used to. So we're changing too.

It's about making sure we have a sustainable Post Office network and letters service, so we can continue to grow in the areas you need us most - like delivering parcels and trusted services.

Frequently Asked Questions

Tell us what you think

Ask a question, take a quick poll and have your say at our National Conversation site.

Or email us with your thoughts and questions about the changes.

* Next business day delivery is only available within the Express Post network. The national next business day delivery network covers approximately 80% of Australian addresses and operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Express eParcel is included in the Express Post guarantee.

^ Delivery times apply from the day after posting and vary depending on origin and destination. For more information, check our calculate postage & delivery times tool.

# Track events will vary depending on how your item is lodged and delivered. Find out more about our tracking service.

Pricing updates

Find out more about the increase to the Basic Postage Rate and changes to business letter pricing.

Learn more

Concession stamps still 60 cents each

Apply for a MyPost Concession account to start saving.

Learn more