Standard parcel delivery
If you are sending less than 20 parcels per week, we offer payment by account and a range of parcel services to meet your business requirements.
Parcel Post is our standard parcel service - an affordable and reliable service that delivers your articles within 1-5 business days of lodgement.
With Parcel Post we can deliver to the door of just about any business address, private address or Post Office Box in Australia.
Delivering your parcels
Parcel deliveries begin at 7am every business day and end at 5pm. Every attempt will be made to delivery your parcel personally and a signature obtained where the sender has requested this additional service.
When the addressee is not there to receive the parcel, we will:
- Check delivery instructions - these can be specified at time of delivery.
- Look for a 'safe drop' location - when there are no delivery instructions and a signature is not required, the delivery driver will look for a safe location to leave your parcel. A notification card will then be dropped in the addressee's letter box, letting them know of the safe drop location.
- Return the parcel to an Australia Post outlet - when a safe location cannot be found, delivery instructions specify that it not be left or a signature is required, our delivery driver will leave a note to the addressee stating which Australia Post outlet they can collect their parcel from and the time when it will be available for them to collect.
Fast delivery required?
Express Post and Express Post Platinum is an economical next business day service for when you are sending time-sensitive parcels. Our Express Post services are guaranteed next business day delivery within the defined networks.
Delivery extras
Registered Post - for extra peace of mind, Parcel Post can be used in conjunction with Registered Post so you can obtain proof of posting and a signature on delivery.
Packing your parcels
We also offer prepaid satchels for Parcel Post, Express Post and Express Post Platinum in a variety of sizes with accounts for bulk purchases.
You can find our range of quality POSTpak packaging material at your nearest Australia Post retail outlet. POSTpak products can also be customized with your branding.
Size and weight limitations
Parcels sent using Parcel Post are subject to weight and size restrictions as well as Dangerous and Prohibited Goods regulations.
The maximum weight for non contract parcels is 20kg and 22kg for contract parcels. If you would like more information about our Contract Service call our Customer Contact Centre on 13 11 18.