Reply Paid

Encourage customers to respond to your communication by taking advantage of Australia Post's Reply Paid delivery service.

When you apply to use our Reply Paid service you'll be issued with a number that will form part of your return address. All replies are then sent to that address and you are charged based on the amount of articles the number receives. There are no postage fees for the respondent.

You can use the Reply Paid service for:

  • Reply Paid Letters (Domestic) - enclose a Reply Paid envelope, postcard, coupon or self-mailer. These can be large or small letters sent within Australia.
  • International Reply Paid Letters (IRP) - extend your marketing campaign overseas and still offer respondents a no-cost response service. IRP is available for small letters or articles under 50g.
  • Reply Paid Parcels - only available within Australia, the Reply Paid parcel service is often used as a service to return goods.

Benefits of using Reply Paid

  • Effectively increase responses to your communication - by enclosing a Reply Paid envelope with your marketing communications, your customers can respond quickly, easily and with minimum fuss.
  • Cost-effective - your customers pay no postage fees and you only pay for responses received.

Costs

Reply Paid postage rates will depend on the size and weight of the article and whether the reply paid address is barcoded.

Postage rates include GST and start at:

Small letters    $0.43
Large letters    $1.30

Full details of pricing are available in the Postal Charges booklet found on the Post Guide page.

When you apply to use the Reply Paid service we give you a dedicated number that will form part of your return address - a $65.00 annual fee is applicable for every Reply Paid number issued.

Reply Paid International has a $65.00 one-off application fee. Reply Paid Parcels and Reply Paid International are exempt from the annual fee.

Paying for Reply Paid

You must have an Australia Post business credit account to access the Reply Paid service. Your business credit account will be charged the annual fee (where applicable) and your monthly business credit account statement will outline the Reply Paid volume and charges for that month. This statement can be paid using cash, debit card or a credit card.

How to get started

  1. Download and complete a Reply Paid application form (pdf 217kb) and send it to the Approvals Officer in your State (the address is included in the application form). You must have an Australia Post business credit account to access this service.
  2. You will receive a customer acceptance advice and advice of Reply Paid format within three working days. We'll also send an advice to the delivery office processing your mail so they can keep track of the volume of articles your Reply Paid number receives.
  3. You or your mail house prepares your Reply Paid Articles. Visit our list of Bulk Mail Partners if you'd like to find a mail house to help prepare your Reply Paid mail.

    We recommended you submit a sample of your Reply Paid artwork to us so we can test address accuracy and readability. Send to: 

    Reply Paid
    Operations & Industry Relations
    GPO Box 1777
    Melbourne, VIC 3001

    Alternatively you can email it to us at replypaid@auspost.com.au. We will endeavour to return your sample along with recommendations within three working days.
  4. We'll count the number of Reply Paid articles received at your issued Reply Paid number and issue you with a monthly statement of service costs.

Need more help?

If you have any questions about Reply Paid, call the customer contact centre on 13 11 18 or email us.

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