Redirecting your mail

Moving business? Redirect your mail
Australia Post's Mail Redirection service is the best way to ensure that your mail follows you when your business moves, or you change your mailing address.

You can either complete the simple and secure online application to extend your existing mail redirection or complete and lodge an application to redirect mail in person at any Australia Post retail outlet.

Please note: Government and business customers are not able to apply online to redirect or hold their mail.
When lodging your application under these customer categories, proof of entitlement needs to be verified by staff at an Australia Post retail outlet. These documents cannot be verified online. For further information please view our proof of identity information.

Australia Post requires 3 full business days to process your request before the service can commence.

Extending your mail redirection extension application online

Our convenient and secure online application is available for you to extend your existing mail redirection. Extend your application online as follows:

  1. complete your mail redirection extension application online.
  2. submit your application along with payment and sufficient proof of identity
  3. you will receive a confirmation email, listing details of your service and your customer reference number. Please retain these, as you will need them if you have any queries or wish to make any changes to the service.

Apply online to extend your mail redirection.

Please note: You are not able to apply online for the following mail redirection categories: government or business, concession, family trust funds, self-managed super funds or deceased estates. In these cases, you can apply at your nearest Australia Post retail outlet

Lodging your application in-store

You can download an Application to Redirect Mail or pick one up from your nearest Australia Post retail outlet. Lodge your application in-store as follows:

  1. complete your Application to Redirect Mail (two copies if you have downloaded the form from this site)
  2. take it to your closest Australia Post retail outlet for processing, along with payment and sufficient proof of identity
  3. retain your receipt and customer copy of the application form. You will need your customer reference number, noted on the top right of your form, if you have any queries or wish to make any changes to the service.

Redirecting mail to an overseas address

Mail can be redirected to an overseas address.

Lodging your International Mail Redirection
You can lodge your International Business Mail Redirection via the same process as for domestic redirections. Refer to lodging your application in-store.

International Mail Redirection costs
Service costs are based on the region of the world that your mail is being redirected to - either Asia-Pacific or Rest of World. For a full schedule of costs, please refer to Mail Redirection pricing.

Items that cannot be redirected overseas
Mail will not be redirected if items require customs documentation, or have been originally sent by domestic services such as Registered Post, Cash on Delivery, Parcel Post or Express Post. These articles may be deemed undeliverable and returned to sender.

Terms and conditions apply



Frequently asked questions