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Australia Post Smart Forms

Collect information from your customers via the internet in an effective and user-friendly way by using Australia Post Smart Forms™.  These electronic forms are designed specifically for the internet and are easy for customers to complete. By using data validation rules and other smart technology features, they reduce the likelihood of form errors and streamline your data capture process.

Why use Australia Post Smart Forms™?

  • Best practice form design - we accept millions of forms across our retail outlets each year on behalf of our business customers. In many cases, we also manage the processing of these forms for our clients. This experience has enabled us to develop a range of best-practice industry solutions, which we've incorporated into the design of our Smart Forms.
  • Cost-effective - using Smart Forms could reduce your printing, mailing and version control costs. They're also hosted by Australia Post, further reducing your costs.
  • Widely accessible - Our Smart Forms are easily accessed via the internet and can be opened using Adobe Reader, a free software tool. They're simple for customers to use and can be completed online, or saved and completed later offline. Accessibility tools can be used to convert Smart Forms into "talking forms", so your vision-impaired customers can complete them independently.

Key features of Smart Forms

  • Flexibility - through the use of dynamic fields, the structure of our Smart Forms can be modified to suit your information needs. Based on form selections made by the customer, unnecessary data fields can be automatically hidden or additional fields can be shown. This delivers a guided user experience and a clear path to completion.
  • Field validation - validation rules can be applied and drop-down lists used to ensure that information has been correctly entered into each field. Your customers can be alerted to validation errors through helpful feedback functions such as coloured text and borders. Fields can be automatically populated or pre-filled based on calculations or lookups to external reference tables.
  • Version control - form versions can be easily controlled using built-in form expiry criteria. This means that when you switch to a new version of a form, the old form will no longer be accessible, reducing the cost and operational complexity of supporting multiple form versions.
  • 2D barcodes - our Smart Forms can be configured to take advantage of 2D barcode technology, providing opportunities for reduced systems integration costs, reduced Optical Character Recognition (OCR) and data entry costs and improved protection of customers' private information.

Design and support options

We can manage the entire lifecycle of your form from design and development through to hosting, version control, updates and ongoing support.

We can deliver forms that seamlessly integrate with your website and comply with your organisation's policies, procedures, systems and design requirements.

We can also provide your business with a wide range of processing options that can be easily integrated into the Smart Form application process including:

Need more information?

To find out more about Australia Post Smart Forms™ or any of our identity services:

  • call your Australia Post account manager
  • contact us
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