• Checking & managing your customers' identity
  • Intelligent electronic forms
  • Paper-based forms
  • In-person ID checks
  • Document imaging
  • Capture of photos and signatures
  • Electronic authentication
  • Secure document collection & delivery
  • Proven experience

In-person ID checks

In-person application and identity checking is an effective way of making sure you know who you're dealing with. An in-person ID check can significantly reduce the risk of identity fraud. And an in-person application can reduce the number of errors being made in your application forms while accelerating the application process.

However, in-person application and ID checking can be difficult and complex for organisations to manage themselves - especially if you have a limited number of branches or offices.

Our sophisticated identity management systems and fully-trained staff can perform a comprehensive range of high-integrity in-person application and identity services on your behalf at more than 3,300 Australia Post retail outlets around the country including:

• forms content checks and validation
• standard 100 point ID checks
• fully customised ID checks

We can also collect payment from your applicants as part of our identity checking service. We're able to accept payments on your behalf via a wide range of methods including cash, cheque, EFTPOS, MasterCard, Visa, American Express and Diners Club.

Why use Australia Post for your in-person ID checks

• Experience - we're highly experienced in conducting in-person ID checks. We've been performing identity checks on behalf of a large number of business and government organisations for more than 20 years including checks for financial service providers, passports, citizenship and driver licences.

• Convenient for your customers - we have the largest and most accessible retail network in Australia. In-person ID checks can be performed at more than 3,300 Australia Post retail outlets around the country.
• Trusted by customers - Australia Post is considered one of Australia's most respected organisations and is well-accepted by the public as an independent provider of ID checks.
• Reliable technology - to ensure consistent service delivery of our ID checks, we use an innovative software tool called ID Wizard to guide our counter operators through the identification process.
• Effective - our ID Wizard software tool streamlines the identification verification procedure by eliminating the need to handle photocopies or write down identity documents details.

Forms content validation

Forms processing can be severely hampered if the details filled in by your customers are incomplete or incorrect. We offer a form validation service through our retail network that provides a convenient and effective way for your customers to submit their completed forms. As part of this process we check the forms on your behalf. When your form is presented at an Australia Post retail outlet, our staff will check that all mandatory fields have been correctly completed and will check any details or supporting documents required.

To ensure a consistent service delivery, your business rules will be included in a scripted procedure for our staff. This means the transaction can't be completed unless all the mandatory checks are performed.

Once the transaction is complete, we'll forward the forms to you by your preferred delivery method at the end of each business day.

Electronic data capture and validation options

If you require more rigorous information validation, forms can be scanned using our electronic data capture technology. We can capture typed and handwritten text, checkboxes and barcodes on your behalf for further processing.

100 point ID Checks

The concept of a 100 point ID check is well established and is commonly used as a customer identification procedure. It's based on the verification procedure outlined in the Financial Transaction Reports Act 1988, which requires applicants to produce original identification documents worth at least 100 points. It provides a list of primary and secondary documents that your customers can use for their 100-point ID check.

This check is used by many organisations as a reliable means for customer identification and a tool to reduce the risk of identity fraud. The 100-point check can also assist your business to minimise credit risk and bad debt by checking your customers' identity.

We are highly experienced in performing 100 point ID checks on behalf of a wide range of organisations and we offer this service at more than 3,300 Australia Post retail outlets.  Upon successful completion of the check, a range of information is captured by our point-of-sale system and transferred overnight to our data centre for you to access.

Find out how customers undertake a 100 point ID check at Australia Post.

Customised ID Checks

To help your organisation comply with specific legislative, industry or organisational requirements, we offer customised ID checks.  A wide range of documents and varying document combinations can be accepted at Australia Post retail outlets as part of a customised ID check - you can specify the exact combination that you require. You can also specify what types of data you would like us to collect from your customers' documentation and make available to you.

Need more information on in-person ID checks?

To find out more about our range of in-person ID checks:

• call your Australia Post account manager
• contact us