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In-person ID checks

In-person application and identity checking is an effective way of making sure you know who you're dealing with. An in-person identity check can significantly reduce the risk of identity fraud. And an in-person application can reduce the number of errors being made on your application forms while accelerating the application process.

However, in-person application and identity checking can be difficult and complex for organisations to manage themselves - especially if you have a limited number of branches or offices.

Our sophisticated identity management systems and fully-trained staff can perform a comprehensive range of high-integrity in-person application and identity services on your behalf at more than 3,200 participating Australia Post retail outlets around the country including:

  • form content checks and validation
  • standard 100-point identity checks
  • fully customised identity checks

We can also collect payment from your applicants as part of our identity checking service. We're able to accept payments on your behalf via a wide range of methods including cash, cheque, EFTPOS, MasterCard, Visa, American Express and Diners Club.

Why use Australia Post for your in-person ID checks

  • Experience - we're highly experienced in conducting in-person identity checks. We've been performing identity checks on behalf of a large number of business and government organisations for more than 20 years including checks for financial service providers, passports, citizenship and driver licences.
  • Convenient for your customers - we have the largest and most accessible retail network in Australia. In-person identity checks can be performed at more than 3,200 participating Australia Post retail outlets around the country.
  • Trusted by customers - Australia Post is considered one of Australia's most respected organisations and is well-accepted by the public as an independent provider of identity checks.
  • Reliable technology - Our technology provides systems and internal business processes geared to support efficient verification procedures. Our reliable and consistent means of guiding counter operators through the identification process, contributes to increased compliance.
  • Effective - our technology streamlines the identification verification procedure by eliminating the need to handle photocopies or write down identity document details.

Forms content validation

Forms processing can be severely hampered if the details filled in by your customers are incomplete or incorrect. We offer a form validation service through our retail network that provides a convenient and effective way for your customers to submit their completed forms. As part of this process we check the forms on your behalf. When your form is presented at an Australia Post retail outlet, our staff will check that all mandatory fields have been completed and will check any details or supporting documents as required.

To ensure a consistent service delivery, your business rules will be included in a scripted procedure for our staff. This means the transaction can't be completed unless all the mandatory checks are performed.

Once the transaction is complete, we'll forward the forms to you by your preferred delivery method at the end of each business day.

Electronic data capture and validation options

Application forms can be accepted at Australia Post retail outlets and scanned using our electronic data capture technology. We can capture typed and handwritten text, checkboxes and barcodes on your behalf and validate information according to your business rules. The data and images are sent to you as an electronic file for further processing into your workflow system.

100-point identity checks

The concept of a 100 point identity check is well established and is commonly used as a customer identification procedure. It's based on the verification procedure outlined in the Financial Transaction Reports Act 1988, which requires applicants to produce original identification documents worth at least 100-points. It provides a list of primary and secondary documents that your customers can use for their 100-point ID check.

This check is used by many organisations as a reliable means for customer identification and a tool to reduce the risk of identity fraud. The 100-point check can also assist your business to minimise credit risk and bad debt by checking your customers' identity.

We are highly experienced in performing 100-point ID checks on behalf of a wide range of organisations and we offer this service at more than 3,200 participating Australia Post retail outlets. Upon successful completion of the check, a range of information is captured by our point-of-sale system and transferred overnight to our data centre for you to access.

Find out how customers undertake a 100-point ID check at Australia Post.

Anti Money Laundering (AML) identity checks

Our Anti Money-Laundering (AML) in-person identity check was introduced to assist organisations providing designated services to meet their requirements under the Anti Money Laundering and Counter-Terrorism Financing Act 2006. This check has been specifically developed to help businesses meet their requirements under the AML / CTF legislation.

The identity checks can be configured to align with your risk assessment. You can nominate the acceptable document types and document combinations for each customer type. It's easy to implement and provides overnight electronic transfer of data to our data centre ready for you to collect.

Customised identity checks

To help your organisation comply with specific legislative, industry or organisational requirements, we offer customised identity checks. A wide range of documents and varying document combinations can be accepted at Australia Post retail outlets as part of a customised identity check - you can specify the exact combination that you require. You can also specify what types of data you would like us to collect from your customers' documentation and make available to you.

Need more information on in-person identity checks?

To find out more about our range of in-person identity checks:

  • call your Australia Post account manager
  • contact us 
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