• Checking & managing your customers' identity
  • Intelligent electronic forms
  • Paper-based forms
  • In-person ID checks
  • Document imaging
  • Capture of photos and signatures
  • Electronic authentication
  • Secure document collection & delivery
  • Proven experience

Checking & managing your customers' identity

Identity fraud is an increasing challenge for government, business and individuals alike. As a result, verifying the identity of customers is a growing requirement for many organisations. It's also something that can be time-consuming and costly to implement in-house.

Australia Post can help your business combat identity fraud and meet your statutory requirements and business needs with a wide range of proven, trusted and cost-effective solutions that are convenient for both you and your customers.  

How we can help your business with identity services

In consultation with government agencies and the business sector, we've developed a comprehensive suite of end-to-end identity-related services designed to meet the challenges of today's operating environment.

We understand that every business is different, so these services are fully modular. Whether you require a paper-based in-person approach, a fully electronic solution, or a mix of both, we can work with you to customise a combination of services to suit the specific business, risk and security needs of your business.

• Intelligent electronic forms

our Smart Forms™ service enables you to collect information from your customers in an effective and user-friendly way using electronic forms designed specifically for the internet.

• Hard-copy forms

we can design, print and distribute forms for your business. We can also display your forms throughout our extensive retail network or print your form on request at an Australia Post retail outlet.

• Document data capture

selected outlets can digitally capture your customers' paper-based documentation and provide it to you as electronic files.

• In-person application and identity checking

we can perform 100-point ID checks or ID checks that are customised for your business. We also offer a forms validation service through our retail network to make sure your customers have completed your forms correctly.

• Capture of photos and signatures

we can take ID photos or accept photos for passports, visas or photo ID cards. We offer an advanced biometric capability in selected outlets that enables us to digitally capture images to suit your requirements. We can also capture other biometric data and electronic signatures for you.

• Electronic authentication

our VIP Online Security service is designed to help protect your online services and your network from unauthorised access. We also offer a government accredited identity check called KeyPost for individuals and business applying for digital certificates from certified authorities.

• Document witnessing

we can witness documents for your customers as being true copies of their original documents.

• Appointment booking

to ensure a smooth transaction flow, you can incorporate our appointment booking system into your application process. Appointments can be made in person, by phone or on the internet. Our online Post Office Locator tool will assist your customers in locating their nearest participating outlet.

• Collecting your customer payments

we can collect payments from your customers on your behalf with a wide range of payment methods for you to choose from.

• Secure document collection & delivery

you can arrange for your customers to collect sensitive items from an Australia Post retail outlet subject to an ID check. Alternatively you can deliver items securely using our Registered Post or Express Post Platinum services.

Our experience in providing identity service solutions

Australia Post has unmatched credentials in providing identity verification and associated services to the government and business sectors with more than 20 years' experience in this area. We conduct millions of identity-related transactions each year including:

• passport applications - we handle around 90% of all Australian passport applications and have conducted 1.3 million passport interviews on behalf of the Department of Foreign Affairs and Trade. We also accept all British passport applications in Australia
• applications for drivers, shooters, boating and taxi licences
• national police clearance certificate and firearms applications
• birth, marriage and death certificate applications
• working with children licence applications
• licence to perform high risk work applications
• maritime securities identification card applications
• identity checks for more than 60 organisations - these checks are used for a wide range of purposes including opening banking accounts, card applications and investments.

Find out more about our identity services experience.

Why choose Australia Post for identity services?

• Flexibility - we offer an extensive range of end-to-end services related to identity verification and can help you build a modular solution that meets the specific needs of your business.
• Cost-effective and efficient - by combining our online and in-person services, you could reduce the cost of acquiring new customers or approving new applications. You could reduce processing costs by outsourcing form and ID checks to Australia Post while increasing compliance. You could also reduce the cost of revenue collection and cash-handling by using our payment solutions.
• Provide your customers with a streamlined experience - by using our identity services, you can offer your customers the choice of applying online, by phone or in person through the largest retail network in Australia. You can also offer them the quick and easy option of submitting online forms electronically. And if you need in-person ID checking, your customers will find an Australia Post retail outlet nearby.
• Security - we understand that the confidentiality of your data and your customers' privacy is of the highest importance. Our services and systems have been designed to ensure security at all times during the application and identity checking processes and our accredited staff are fully trained for these procedures. Find out more about privacy and security for our identity services clients.
• Trusted - many of your customers are already familiar with using Australia Post for a range of identity services.  We are considered an independent provider and are well-accepted by the public for this purpose.
• Consistent and reliable - Australia Post offers a national standardised process for identity services. Our staff are fully trained in producing high-quality identity service solutions and perform millions of ID checks a year. To further ensure consistency and reliability, we use an innovative software tool called ID Wizard to guide our counter operators through the identification process.

Need more information?

To find out more about how we can help your business with its identity service needs:

• call your Australia Post account manager
• contact us