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Cash back, refund and bonus payment solutions

Whether you're offering cash back incentives to drive sales or delivering bonus payments or rebates to community members, cash rebate schemes can be an extremely effective way to deliver results. Administering them, however, can be complex and costly.

Australia Post has considerable experience and expertise in managing the fulfilment of cash rebate schemes. By using our Cash Rewards service you can outsource the administration of your cash rebate scheme to Australia Post.

Gift cards can be another effective way of providing incentives to staff and customers. Australia Post offers more than 40 brands of gift cards ranging from Country Road and Angus & Robertson to Visa and Greater Union Cinemas. Find out how Australia Post can help your business set up and administer a gift card program with our Gift Card Rewards service.

Cash Rewards

By using our Cash Rewards service you can outsource the administration of your cash back promotion, bonus payment or rebate scheme. At the same time, you'll be providing your customers with a simple, secure and effective way to redeem their cash at more than 3,200 Australia Post retail outlets nationwide.

How your business can benefit from using Cash Rewards

By using Cash Rewards, your business can:

  • Save time and money - outsourcing the administration of your cash rebate scheme can significantly reduce the resources you'd otherwise need to invest.
  • Benefit from a customised cash rebate solution - we can develop a Cash Rewards program to suit the specific needs of your business.
  • Streamline your fulfilment process - you can eliminate the need for reply-paid envelopes, cheque production and reconciliation processes that are typically associated with cash back promotions or rebate schemes.
  • Avoid cheque returns - there's no need to issue cheques, so you can avoid any costs associated with having to cancel or reissue any cheques that are returned.
  • Deliver an effective solution for your customers - cash can be redeemed on the spot at any Australia Post retail outlet nationwide displaying the Bank@Post sign.
  • Develop a customer database - we can collect your customers' contact details for you to use in future marketing campaigns, subject to privacy laws.

Using Cash Rewards as your cash rebate solution

Our Cash Rewards is ideal for:

  • cash back promotions including manufacturer and retailer promotions, warranty rewards, mail order and online sale promotions
  • payment of government rebates, bonuses and incentives
  • refund claim vouchers.

Cash back promotions and rebate schemes are particularly effective when incorporated into a direct mail campaign. For this reason, we've designed our Cash Rewards service so it can be combined seamlessly with any of Australia Post's bulk mail delivery services including PreSort Letters, Charity Mail, Print Post, Impact Mail and Acquisition Mail.

How Cash Rewards works

Cash Rewards programs are driven by barcode technology. Barcodes are printed on redemption vouchers or letters for your customers - we then use these barcodes to process claims efficiently.

The process for both you and your customers is very simple:

1. Promotion
You promote your cash rebate scheme to your customers using your channel of choice - for example, advertising, in-store promotions or direct mail.

2. Issuing barcoded redemption vouchers

Once your customer has taken the required action (for example, purchased your product for a cash back offer, or enrolled a child at school for a School Start Bonus) you issue them with a redemption voucher or letter containing a barcode together with instructions for redeeming cash at any Australia Post retail outlet displaying the Bank@Post sign.

We recommend you use a unique barcode for each claim as this will prevent duplicate payments. When setting up your Cash Rewards program, we'll work with your business to ensure that you have the correct specifications to print barcodes that can be accurately and securely read by our point-of-sale scanning equipment.

3. Customer redemption

Your customer visits an Australia Post retail outlet with their redemption form plus any documentation you require for your cash rebate scheme (for example, proof of purchase or proof of identity).

4. Claim validation

Our counter staff validate your customer's claim by scanning the barcode and checking any documentation.

5.  Claim payment

Your customer receives cash and a receipt on the spot.

6. Reconciliation and reporting

We store your redemption forms in a central location and provide you with daily consolidated reports of all claims made by your customers. Our reports provide you with a complete record of the cash claims handled on behalf of your business - including the date, location, reference number and amount of each transaction.

Proof that Cash Rewards campaigns work

Cash back promotions

Cash back offers can be very effective in attracting new customers and boosting sales. Cash Rewards is an ideal way to administer the fulfilment of these promotions. Find out how other organisations have used Cash Rewards to help them deliver results:

Rebates and bonus payments

Cash Rewards is a highly effective way to make sure rebate, incentive and bonus payments are made quickly and cost-effectively. Learn how it helped the Victorian Government deliver over 130,000 bonuses to parents of school children:

Getting started with Cash Rewards

Our first step in setting up your Cash Rewards solution is to meet with you to discuss your requirements. We'll then set up a Cash Rewards program customised to your needs and complementing your own business systems.

To find out more about how Australia Post's Cash Rewards service can help with your next cash back campaign, rebate or bonus scheme:

  • call 13 POST (13 7678)
  • contact your Australia Post Account Manager or Mail Marketing consultant
  • email us at cashrewards@auspost.com.au
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