I want to:

Bill payment solutions (Postbillpay)

If you're looking for a comprehensive and cost-effective bill payment solution that can be customised to the needs of your business, Australia Post can help.

By becoming a Postbillpay® biller you can offer your customers an extensive range of payment options. And it's reliable - Postbillpay is backed by Australia Post's considerable experience and reputation in managing financial transactions. We've been handling bill payments on behalf of hundreds of businesses for more than 20 years and we process more than 150 million payments each year.

The benefits for your business

  • Convenience and choice for your customers - your customers can choose from four different payment channels and from a range of payment methods including cash, cheque, EFTPOS, credit card and PayPal.1
  • Cost-effective - Postbillpay can help reduce your bill delivery and payment costs.
  • Tailored to your needs - payment rules are customised to suit your business.
  • Fast settlement - we bank funds into your nominated account the next working day after a bill is paid.
  • Effective reporting - we email you daily transaction and settlement reports with a simple reconciliation across all three payment channels.
  • Security - a high level of security measures are in place to protect you and your customers.
  • Credibility with customers - Postbillpay is a reputable and impartial service that's provided by a trusted organisation.
  • Ongoing support - we will support your business with ongoing account management.  And we provide phone support for Postbillpay customers 24 hours a day, 7 days a week.  

The benefits for your customers

By becoming a Postbillpay biller you can offer your customers convenience and choice through a service provider they trust. They can pay your bills quickly, easily and securely using their preferred payment channel:

  1. In person - more than 3,800 Australia Post retail outlets can process Postbillpay payments made by cash, cheque, EFTPOS and selected credit cards.1 Over 2,500 of these are located in rural and remote areas.
  2. By phone - your customers can use our helpful Interactive Voice Response (IVR) system to pay your bill by credit card1 24 hours a day, 7 days a week. Our Postbillpay customer service team is available to help at any time during their call.
  3. On the internet - your customers can use the Postbillpay website to pay your bills 24 hour a days, seven days a week using their credit card, debit card, or PayPal account.1
  4. Using a smartphone - our new mobile website allows your customers to quickly and easily pay their bills on the go by downloading our new Postbillpay mobile application onto their smartphone.

1 Billers can choose which payment options they'd like to offer their customers in consultation with our Postbillpay customer service team. Credit cards accepted by Australia Post for bill payments include Visa, MasterCard, American Express and Diners credit card. Visa and MasterCard debit cards and PayPal payments are accepted.

How Postbillpay works for billers

Once your business is set up as a Postbillpay biller, the process is simple:

  1. You include the Postbillpay logo and payment details on any bills you send to your customers.
  2. Your customers use Postbillpay to pay your bill using the payment channel of their choice.
  3. We email daily financial reports to you and bank any payment funds into your nominated account the next working day.

Becoming a Postbillpay biller

If you'd like advice on becoming a Postbillpay biller, please call our Postbillpay customer service team on 1300 137 678 or contact us by email.